Public Mediation

My Claim vs. Flippers express carwash Dispute

E. P. vs. Flippers Express Carwash (2110 W Hillsborough Ave)
2110 W Hillsborough Ave, Tampa, Florida, 33603-1051, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 8566396
    • Amount Involved: N/A
    • Filed On: Jul 21, 2014
    • Posted On: Aug 01, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
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Statement of Claim
"The righ front fender and passage side door of my vehicle was damaged after going through the carwash. There was a deep scratch and a number of scratches that were superficial. I was unable to get in contact with any representative to discuss my issue. I filled out an accident report and call the home office three days consecutively. I left three messages; still, no one returned my call. It appears, they are not concerned about their customers. Today, I went by the carwash and the attendy was not helpful. He stated that he had seen any incident reports."
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  • 07-15-2014 — 8:40 am
Additional Communication Between Claimant and Flippers Express Carwash (2110 W Hillsborough Ave) Hide
  • Jul 28, 2014, Claiming party added:
  • No one has offered me anything. In fact, no one has contacted me at all. I've called and left several messages and no response.

  • Jul 28, 2014, Claiming party added:
  • WriI have no idea who responded to my claim, but this person is completely dishonest. I challenge them to provide documentation as to when and how they attempted to contact me. Again, I’ve called and left several messages without anyone returning my calls. I’ve gone by the carwash to speak with a manager or someone in charge and there was only the attended there. He was rude and not helpful at all. I got the phone number to the corporate office which is only a voicemail service. If you don’t believe me call 813 643-1440 leave a message and see if you get a response. I did not. te your message here

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: Fix scatches on my vechicle Aug 05, 2014 N/A
Cash
1. Other – Pay for claim posting cost Aug 05, 2014 $7.99
Just make me happy!
Claimant invites Flippers Express Carwash (2110 W Hillsborough Ave) to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • "The alleged damage did not happen at our carwash. We use soft cloth wraps and there is nothing in the tunnel that causes scratches to a vehicle. We have offered for Mr. Philyor to walk the tunnel with us, but as he has no responded, we assume he has declined. We welcome the opportunity to prove our equipment cannot cause the damage he claims. Thank You."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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