Public Mediation

Cecil S vs. Fitcrewmuscle.Com

C. S. vs. Fitcrewmuscle.Com - Fitcrewusa
1207 W Magnolia Blvd, Burbank, California, 91506-1863, United States
Amount Involved: $169.98
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5490674
    • Amount Involved: 169.98
    • Filed On: Dec 22, 2016
    • Posted On: Jan 02, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I BOUGHT THE PRODUCT WITH THE UNDERSTANDING FROM THE FRONT PAGE OF THEIR WEB SITE THAT SAID VERY PLAINLY SATISFACTION GUARANTEED OR YOUR MONEY, NO RESTRICTIONS LISTED THERE. WHEN YOU TRIED TO GET A REFUND THEY HAD ALL KIND OF EXCUSES AS TO WHY THEY DIDNT HAVE TO. GET ON PULL UP THE WEB SITE AND READ FIRST PAGE IT IS VERY CLEAR THESE PEOPLE ARE CROOKS"
...
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Claimant timeline (9) - Hide
  • 08-10-2016 — GOT PRODUCT
  • 08-24-2016 — TRIED TO CANCELL CO CLAIMS NO RECORD
  • 08-31-2015 — CO CHARGED 169.98 TO MY CARD
  • 10-17-2016 — CHARGE BACK OF 79.95 CO REFUSED
  • 10-20-2016 — CHARGE BACK 89.95 CO REFUSED
  • 11-22-2016 — TALKED TO SUPERVISOR RJ TOLD TO GO TO BANK FOR 3 WAY TALK TO WORK OUT
  • 11-28-2016 — WENT TO BANK WHEN WE CALLED RJ REFUSED TO COME TO PHONE LEFT NUMBER HE NEVER RETUNED
  • 12-05-2016 — TALKED TO JOEL WHO PROMISED A REFUND
  • 12-19-2016 — AFTER 3 FAILED DATES FOR THE REFUND I CALLED AND WAS TOLD JOEL WAS NOT THERE ANY LONGER AND GOT RJ WHO SAID HE HAD NEVER TALKED TO ME A LIE
Additional Communication Between Claimant and Fitcrewmuscle.Com - Fitcrewusa Hide
  • Dec 29, 2016, Claiming party added:

  • I went to bank and met with Jackie Rothwell who is handled this for her to check on the refund on dec 28 at 10.00 am and there is no record at this time of a refund being issued

  • Dec 30, 2016, FitCrewMuscle.Com - FitCrewUSA (responding party) added:

  • Customer has filed a dispute with his bank. He contacted us after he had already filed this dispute with his bank. We have tried to explain to him (our customer service as well as management now) that once a customer files a chargeback this prevents us from refunding. The issue is now between the customer and his credit card company. The funds have been debited from our account by his credit card company. All resolution and credits to his account are at the discretion of his credit card company. If we refund the customer again now as he requests- we will be double charged for the chargeback. I am very sorry but the customer has chosen to deal with the matter with his credit card company and he needs to continue on this path of resolution. We have no control of when his credit card company issues his credit. We have supplied case numbers and proof of the chargebacks and are happy to assist in forwarding any further documentation to substantiate the chargebacks. But there is nothing ourselves or PeopleClaim can do to assist in this resolution as the customer has chosen to have his credit card company deal with this.

  • Jan 02, 2017, Claiming party added:

  • I have asked that yo u contact my bank you say that you don't have the money they have proof that on 10-21you pulled backthe 89.95 and on11-17 you pulled back the 79.98 so you have the money that is why you have to issue a refund the bank is out the money at this time I asked that you contact Jackie at the credit uhion and she can explain it to you I will ask you again to cotact her at 4694293220 if you are honest about getting thie settled as you have the money not us cecil

  • Jan 05, 2017, Claiming party added:

  • what number would you like us to call and I will go to my bank Monday 11;00 am my time 9;00 am your time and we will call you I assume we need to talk with Christine Naud so is there any ext are do we just ask for you if this time is not good let me know as right now I am off all day Monday and we can change the time to a more convenient time thanks CECIL

What Claimant Wants Hide
1. Refund: P URCHASE PRICE Jan 06, 2017 $169.98
2. Other – Pay for claim posting cost Jan 06, 2017 $7.99
Cash total : $177.97
  • 0
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Respondent's Counteroffer

There has been no response to this claim from FitCrewMuscle.Com - FitCrewUSA. This claim will remain posted until resolved
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