Public Mediation

My Claim vs. Exploria Resorts Membership Application Date 1/20/2016

R. D. vs. Exploria Resorts
25 Town Center Blvd Ste C, Clermont, Florida, 34714-4836, United States
Amount Involved: $1,597.92
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2916065
    • Amount Involved: 1,597.92
    • Filed On: Jun 06, 2016
    • Posted On: Jun 17, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
  • Notice: Sent by USPS certified mail 7015 3430 0000 3480 1023
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Membership Application Date 1/20/2016

EXPLORIA RESORTS has refused to refund monies that I paid for a product; 'Exploria Market Place Membership' which duplicated a product I already was a member ( MY MVP COLLECTION ) which offered the exact same opportunities/advantages. I was 'mis informed' by the Exploria Market Place representative, Mr. George Wilson, that this was 1.) a unique EXPLORIA RESORTS program; 2.) an EXPLORIA RESORTS stand alone program; and 3.) solely an EXPLORIA RESORTS program. This 'mis information' provided to me was a very strong influence in my decision making process to submit an application for membership that was signed on Wednesday Jan. 20, 2016, and which included a five ( 5 ) day cancellation period clause. Access (necessary/required computer 'login' information ) to my personal 'EXPLORIA MARKETPLACE' account ( No: 351390 ) was not provided until Wed., Feb. 10, 2016 some 21 days after my Jan 20, 2016 application date. How could I evaluate my decision to remain or to cancel my 'EXPLORIA MARKETPLACE membership UNTIL I was provided computer access to my personal 'EXPLORIA MARKETPLACE account to actually investigate and verify the advantages, opportunities, and options as explained to me at the Jan. 20, 2016 sales presentation? I discovered during my initial 'login' attempt on Feb. 10, 2016 that the 'EXPLORIA MARKETPLACE' program was an EXACT duplication of the 'MY MVP COLLECTION' program of which I already was a member. On Friday Feb. 12, 2016, I met with Mr. Ryan Hinson, an 'EXPLORIA MARKETPLACE' manager, demonstrated to Mr. Hinson on an 'EXPLORIA MARKETPLACE' computer that the 'EXPLORIA MARKETPLACE' program was an EXACT duplicate of my existing 'MY MVP COLLECTION' program. At this Feb. 12, 2016 meeting I provide written documentation as proof of my membership in the EXACT program as the 'EXPLORIA MRKETPLACE program. I requested that my membership application in the 'EXPLORIA MARKETPLACE' program be cancelled, and all monies/ ( all charges to my credit card ) paid to date be refunded. In a May 12, 2016 correspondence Mr. Santa Barillas, Director of Sales, Exploria Resorts informed me that " we are allowing you to exit your contract beyond he provided rescission period, as such we are not able to provide you with a refund of monies paid." I am being penalized by' EXPLORIA RESORTS' for the requested refund that I paid to 'EXPLORIA RESORTS' for a membership in their program that duplicated ( was the exact same program ) that I already had an existing membership

The refund requested is $1475.00 paid on Jan. 20, 2016 and a one month payment of $122.92."
...
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Claimant timeline (1) - Hide
  • 05-12-2016 — Notified by Exploria Resorts that membership application cancelled, but were 'unabele to refund any monies paid to date
Exhibits View
Additional Communication Between Claimant and Exploria Resorts Hide
  • Jun 07, 2016, Claiming party added:

  • Despite many inquiries, no explanation was ever provided as to why Exploria Marketplace took 21 days to process my Exploria Marketplace membership application, and to provide the required computer access to my personal Exploria Marketplace account.

  • Jun 08, 2016, Claiming party added:

  • The following document was presented to Mr. Ryan Hinson, Exploria Marketplace Supervisor on Friday Feb 12, 2016; 1:40 pm two days after I received computer access information to my my personal Exploria Marketplace account
    Correction to Exploria Marketplace representative is: Mr. George Wilson, not Mr. Charles Wilson

  • Jun 14, 2016, Claiming party added:

  • I received correspondence ( May 12, 2016 ) from Exploria Resorts, Santa Barillas, Director of Sales indicating my contract payments had been canceled, but there would be no refund of any monies paid to date. Since May 28, 2016 I have received five (5) harassing phone calls demanding 'overdue payments' and insisting I forward a copy of the above noted letter!!

  • Jun 16, 2016, () added:

  • I called the "reservation company' 877 399 3912 and they verified that I had two (2) membership accounts: The existing account "My MVP COLLECTION" and the new, second membership application ( 1/20/2015 ) from EXPLORIA RESORTS. This confirms that the information of the existence of an existing membership was available to EXPLORIA RESORTS at the time they filed my membership application 0n 1/20/2015

What Claimant Wants Hide
1. Refund: Down Payment + 1 monthly Jun 21, 2016 $1,597.92
Cash total : $1,597.92
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Exploria Resorts. This claim will remain posted until resolved
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  • Contributed Solution: by Steve McAllister On 10-25-2016
    View more
    You cannot describe something as unique if it isn't, and salespeople shouldn't be given free rein - ask Wells Fargo More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 2
  • Contributed Solution: by J Petaluma On 06-19-2016
    View more
    Exploria Resorts should refund their customer and rethink their sales policies More...
If you are a party to this claim, click here.
Is this a fair resolution?
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