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Claimant's opinion: My calls were ignored and I received no callbacks.
Claimant's opinion: The ACTRAXGPS : AC Theft Deterrent and Tracking service failed as a deterrent and as a tracking service. My HVAC was stolen and remains undiscovered.
Claimant's opinion: The ACTRAXGPS : AC Theft Deterrent and Tracking service failed as a deterrent and as a tracking service. Yet I was denied the money back guarantee.
Claimant's opinion: Service does not work/protect as advertised.
We regret that Mr. Ndukwe was unsatisfied with our product, however his claim that he was ripped off and that the product does not work is simply not true. Our product has prevented thousands of air conditioner thefts in the United States, and has been responsible for the successful recovery of stolen air conditioners in nearly all 50 states, including Atlanta, GA. Per our Money Back Theft Guarantee we have offered to refund his money, however Mr. Ndukwe has refused to complete the required paperwork. As with any company that offers a money back guarantee, we have had people attempt to file frivolous claims. Unfortunately as a result of these frivolous claims we've had to implement certain procedures and steps to ensure all money back claims are legitimate.We will continue to work with Mr. Ndukwe to ensure his satisfaction to the best of our ability.
Please respond so we can rectify this matter.
We've made numerous attempts to rectify the situation and have heard nothing back from the customer.
This issue remains unresolved as the company still refuses to provide me a full refund for their failed service. I replaced the stolen/unrecovered HVAC unit at great cost. I see no reason why I should also pay this company for their failed experiment. False advertising should not be rewarded. I want a full refund for every cent I paid them and their associates. Especially after they ignored/avoided my phone calls and emails for 3months.
Again Mr. Ndukwe has refused to complete the theft claim form as required in our terms and conditions. We have not ignored/avoided his calls and e-mails as we've been responding to him via both People Claim and via a complaint filed with the BBB. We have not falsely advertised, nor have we asked for anything more than simple proof that his AC unit was in fact stolen. Calling our time tested, proven technology a ' failed experiment' is simply unwarranted, and I will refer to my previous statement about device reliability and our device's success. Emerging Innovations has gone above and beyond to satisfy Mr. Ndukwe's claim. It's simply amazing to us that this site allows people to make unwarranted, unjustified, unproven claims and ruin a companies good reputation. Had he simply completed the required paperwork which has been requested time and time again this would have already been taken care of.
"This service does not work in Atlanta as advertised. It does not deter would-be thieves and your HVAC unit will not be recovered. You are better-off installing a cage around your HVAC unit. Also, I my case, their money back guarantee was honored."
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