Public Mediation

Dispute with eBay seller jinpengcart2011

J. P. vs. Ebay Supplier Jinpengcart2011
Amount Involved: $33.98
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I purchased an Infra Red extender on 30 May 2011 for £21.98 which arrived faulty.

The supplier offered to supply replacement if I would send him a further £12 which I did.

The replacement never arrived despite many promises from the supplier which meant that the 45 day period for complaint resolution from eBay and PayPal had expired.

On 19th August I requested a refund of £33.98 but since then the Supplier has refused to reply to my e-mails.

I even offered to accept other items in lieu of a refund but never get a reply.

I have full record of all correspondence."
...
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Claimant timeline (10) - Hide
  • 05-30-2011 — I Placed Order via eBay total £21.98
  • 06-10-2011 — I Notified Supplier of Faulty Unit
  • 06-24-2011 — I Paid further £12 for Replacement Unit
  • 06-26-2011 — Supplier said that he had dispatched replacement unit
  • 07-07-2011 — I Notified supplier that replacement had not been received
  • 07-08-2011 — Supplier promised to send another replacement unit
  • 07-18-2011 — I notified Supplier that neither Unit had been received.
  • 07-26-2011 — I notified Supplier that Unit had still not arrived
  • 08-19-2011 — I notified Supplier that I could wait no longer and had purchased from alternative source. I asked for a refund of £33.98
  • 08-26-2011 — I Offered to take alternative products in lieu of refund
What Claimant Wants Hide
1. Refund: Infra Red Extender Oct 20, 2011 $33.98
Just make me happy!
Claimant invites eBay Supplier jinpengcart2011 to make a fair offer to resolve this complaint.
Cash total : $33.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from eBay Supplier jinpengcart2011. This claim will remain posted until resolved
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