Public Mediation

Jean Faia vs. Drye Supply And Whirlpool

J. F. vs. Drye Supply And Whirlpool
Whirlpool: 553 Benson Rd Benton Harbor, MI, 49022-2664, Drye Supply: 4900 Jefferson Hwy, New Orleans, Louisiana, 70121-3129, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2571967
    • Amount Involved: N/A
    • Filed On: Mar 23, 2016
    • Posted On: Apr 03, 2016
    • Complaint(s):
      • Problem with a product
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I purchased a new Whirlpoolo dryer from Drye Supply on March 11, 2016 and it waws delivered and hooped up on Monday, March 14. I went to dry a load of clothes on March 15 and it blew a circuit breaker. Once the circuit breaker was reset the dryer ran but had no heat. I contacted Drye supply on Tuesday and was informed there was nothing they could do as they couldn't
provide me with a new replacement dryer and that I had to go through the warranty with Whirlpool. I then contacted Whirlpool on 3/15 and a repairman was sent out on 3/17. I was told a thermostat part needed to be ordered and it came in on Monday 3/21 and was put in on Tuesday 3/22. The same repairman, Scott informed me that the dryer still didn't work after putting in the new thermostat. Scott the repairman troubleshot the problem over the phone with Whirlpool and he waqs informed that another part needed to be ordered but it still might not work . It was ordered and expected to arrive on Good Friday 3/25 and possibly he would be back out on Monday 3/28. Scott the repairman informed me that he was sorry but he knew
of many customers that had problems with Whirlpool and they would have to call and cvall and write letters and sometimes Whirlpool would take care of it and sometime they would not.
I went back to Drye Supply on Tuesday 3/22 to inform them personally of the problem and was told again that the dryer was not returnable. They will not stand behind their product and
neither will Whirlpool. I am stuck with a lemon that does not work and have been inconvenienced for 2 weeks going on 3.

Update 4/23/16

I would like them to give me a 3 yr extended warranty without charge since my dryer did not work when I received it."
...
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Additional Communication Between Claimant and Drye Supply And Whirlpool Hide
  • Mar 28, 2016, Drye Supply and Whirlpool (responding party) added:

  • http://www.whirlpool.com/digitalassets/WGD8900BC/Warranty_EN.pdf

  • Mar 28, 2016, Drye Supply and Whirlpool (responding party) added:

  • This is in response to your request for a new dryer. You contacted Whirlpool Corporation customer service on March 15, 2016 -- thirteen days ago. The warranty on this appliance is a "repair warranty" and there are no provisions regarding exchanges. Whirlpool Corporation recommends you complete the repair in progress.

  • Mar 28, 2016, Claiming party added:

  • I was never told that this dryer could not be returned if originally defective as it did not work when I received it. I as the consumer feel ripped off.

  • Mar 28, 2016, Claiming party added:

  • I do not feel that Drye Supply has done their part as a dealer. In my life I have never had such poor handling of a problem. They have not accepted any responsibility at all

  • Mar 28, 2016, Claiming party added:

  • Scott, repairman, came out again today at 4 p.m.,
    replaced another part....the dryer still does not work.
    He said that was all he could do and his manager would ha
    have to come out sometime this week...In the meantime
    I have not had a dryer for 3 weeks....I told him he n
    needed to replace the dryer...He said he did not have
    that authority. As the customer, I sure have been
    taken advantage of. I would never deal with Drye Sup
    Supply or Whirlpool again.

  • Apr 02, 2016, Claiming party added:

  • Whirpool's repairman fixed the dryer finally...However, I feel that because I bought a new dryer which did not work when I received that the company should give me a 5 yr free extended warranty. I do not trust this dryer.

What Claimant Wants Hide
What By When How Much
1. Replace: A new dryer like this one that works....He has 50 in his shop Apr 07, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "This product is covered by the manufacturer's warranty. We've done our part as the dealer, now it us up to Whirlpool."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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