Public Mediation

Dresels Auto Service Dispute

K. S. vs. Dresels Auto Service
346 E Park Ave, Chippewa Falls, Wisconsin, 54729-3162, United States
Amount Involved: $2,689.95
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Dresels Auto Service
    • Claimant Seeks: View.
    • Claim #: 3506622
    • Amount Involved: 2,689.95
    • Filed On: Nov 09, 2015
    • Posted On: Nov 20, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I purchased this vehicle April 4, 2015 and have had to put a used engine in - used engine was put in on July 16, 2015 with a cost of $1,800.00; On September 7, 2015 my daughter broke down on a major interstate an hour away from home where I had to have the vehicle towed to a mechanic - cost of towing was $116.00; I found out from the mechanic that the fuel pump was bad and had to have a new one put in - cost was $753.95; Truck started running bad again, e.g. it was slipping and didn't want to shift gears so again I took it to a mechanic where I was told that the transmission was going out and I was living on borrowed time. This mechanic charged me only $20.00 to look at it. I believe the owner of the dealership sold me a lemon and is absolutely, 100% defiant and rude and will not help in anyway to compensate for any damages. I realize I bought a used vehicle and an older one and expected to possibly have some minor issues, however, I did not think I would have to put in a different engine, a new fuel pump and find out that the transmission was going. I have owned this vehicle for roughly 6 months and paid just under $4,500.00 and since then I have put into the truck $2,689.95 in repairs and towing. I feel the owner of the dealership sold me a lemon and I would like him to take the truck back or pay me for all of the repairs and towing I have put into this truck"
...
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Additional Communication Between Claimant and Dresels Auto Service Hide
  • Nov 18, 2015, Claiming party added:

  • I was so worried about my daughter possibly breaking down again in the middle of nowhere in a new town she is not familiar with I have since had to go out and purchase another vehicle.

  • Nov 18, 2015, Dresels Auto Service (responding party) added:

  • Kathy, I'm sorry that you had a bad vehicle experience, but as we told you before... you bought a 15 year old vehicle with 116,000 miles on it.. It was sold as is that is stated on purchase contract. We inspect the vehicle before we put it up for sale and everything checked out ok at that time. I cant predict what happens 3 months later.

What Claimant Wants Hide
1. Compensation: Truck Repairs Nov 30, 2015 $2,689.95
2. Other – Copy claim to regulators Nov 30, 2015 $14.99
3. Other – Pay for claim posting cost Nov 30, 2015 $7.99
4. Other – Physical delivery charges Nov 30, 2015 $2.99
Cash total : $2,715.92
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Question: by Jabba Hutte — Home Remodeling Enthusiast
    • On: 06-13-2016
    View more
  • What kind of car is it? It sounds terrible. My car has 140,000 miles on it and I haven't had to replace the transmission, let alone an engine. 
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