Public Mediation

DIXIE BATERY-Dispute-#3010438

H. E. vs. Dixie Battery
1821 26th Ave. North, Hueytown, Alabama, 35023, United States
Amount Involved: $65.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Dixie Battery
    • Claimant Seeks: View.
    • Claim #: 3010438
    • Amount Involved: 65.00
    • Filed On: May 09, 2013
    • Posted On: May 20, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a product
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"bought a battery a month ago. two weeks later i tried to go fishing and the battery would not crank my boat. took it out of the boat and tried to charge it. it would not take a charge, called dixie to see if they had a place in guntersville, al. they said no. since i was a hundred miles from their place i went to town and bought another battery. today i took it back to them. since i didn't have my receipt they wanted to give me 42 dollars for it. he asked what i paid and i told him that i paid $60+ for it."
...
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Additional Communication Between Claimant and Dixie Battery Hide
  • May 22, 2013, Claiming party added:

  • my battery charger works on every other battery i have ever put it on. if this battery was any good my charger would work. the battery has you name on it, as well as the month and year ticcket to tell you when i got it. when i bought the battery i did not have a core to give you, so you charged me for that. i beleive it was 14 dollars. you also charged tax. so the total was a lot more than $42.00.

What Claimant Wants Hide
1. Refund: automotive baterry May 24, 2013 $65.00
2. Other – Pay for claim posting cost May 24, 2013 $7.99
Cash total : $72.99
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Mr. Edwards

    The company policy of Dixie Battery Supply is the following:

    Under zero circumstances will a CASH refund be given to customers who have purchased a battery from Dixie Battery Supply and do not have the receipt upon the returning of the battery.

    Therefore, we are sorry that you are having this trouble, but according to company policy, the 42$ that Dixie Battery tried to pay you, was a generous plea to end this claim.

    Also, if a battery is returned for any type of warranty or claim, then Dixie Battery has to have the opportunity to charge that battery, and determine OURSELVES that the battery is bad, instead of going off of a customers intuition and the unpredictability that his charger may or may not work.

    We thank you for the time, and we hope this clears up all questions or disputes you have. Thanks!

    Dixie Battery Supply
    "

  • "Mr. Edwards

    The company policy of Dixie Battery Supply is the following:

    Under zero circumstances will a CASH refund be given to customers who have purchased a battery from Dixie Battery Supply and do not have the receipt upon the returning of the battery.

    Therefore, we are sorry that you are having this trouble, but according to company policy, the 42$ that Dixie Battery tried to pay you, was a generous plea to end this claim.

    Also, if a battery is returned for any type of warranty or claim, then Dixie Battery has to have the opportunity to charge that battery, and determine OURSELVES that the battery is bad, instead of going off of a customers intuition and the unpredictability that his charger may or may not work.

    We thank you for the time, and we hope this clears up all questions or disputes you have. Thanks!

    Dixie Battery Supply
    "

This claim will remain posted until resolved.

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  • Question: by victor vanmeer (60 points) — Online mediator
    • On: 02-22-2017
    View more
  • Has Dixie battery put the battery on there tester? 
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