Public Mediation

Divine Tech Solutions Llc - Prime Technologies

J. N. vs. Divine Tech Solutions Llc - Prime Technologies
771 2nd St, Secaucus, NJ, 07094-3407, 112 Thornbrook Ct, Greenwood, South Carolina, 29646-1829, United States
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Statement of Claim
Claimant says:
"Hi - I truly PRAY that you can do 'something' to get these people at Divine Tech Solutions to quit harassing me and my family. They call my home phone, EVERY SINGLE DAY - sometimes even more, in just ONE DAY?!? They have 'promised' every time, OH, NO - NO MORE CALLS..WE ARE SO SORRY..WHAT A BUNCH OF BS!! Oh..and some of the things a few of their 'techs' have said to my wife and mother-in-law are just UNREAL!! They have used the 'C' word..have made inappropriate sexual comments..they disgust me! Please - please help me.Resolve a dispute - It's FREE

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My Claims

This claim is against:


Divine Tech Solutions LLC - Prime Technologies

Mr. Parveen Duggal

771 2nd St, Secaucus, NJ, 07094-3407

112 Thornbrook Ct

Greenwood, South Carolina, 29646-1829

United States

 

Your relationship to Divine Tech Solutions Llc - Prime Technologies

Customer / Client

 

 

 

Claim info and background

Hi - I truly PRAY that you can do 'something' to get these people at Divine Tech Solutions to quit harassing me and my family. They call my home phone, EVERY SINGLE DAY - sometimes even more, in just ONE DAY?!? They have 'promised' every time, OH, NO - NO MORE CALLS..WE ARE SO SORRY..WHAT A BUNCH OF BS!! Oh..and some of the things a few of their 'techs' have said to my wife and mother-in-law are just UNREAL!! They have used the 'C' word..have made inappropriate sexual comments..they disgust me! Please - please help me.

 

Private Comments

Hey - HEADS' UP..CHECK THIS OUT..THIS COMPANY, Divine Tech, is WORSE SINCE I MADE THIS CLAIM! I AM SERIOUS!! They have called 3 times in the last 2 hrs 😐 So, why not CHANGE MY PHONE NUMBER, IF IT'S THAT BAD, RIGHT?!? WRONG..WHY SHOULD I HAVE TO GO THROUGH 'ALL OF THAT', letting everyone, friends, family, paying my bills..why should 'I' HAVE TO CHANGE 'ANYTHING'?!? I AM FURIOUS. They are more arrogant than EVER...just RUDE, CRUDE, AND DISGUSTING! Come on..isn't there ANY LAWS THAT THESE MIDDLE-EASTERN have to follow, like any other company in our country?!? (I know they are Middle Eastern from their accent). I am not a prejudice person..that has no basis on my complaint AT ALL..BUT WHY DOES IT SEEM ALWAYS THEM BEHIND THESE 'SCAMS'. I have never, had so much trouble with phone call scams/tele-marketing, until the past 3 yrs..since I ALLOWED them into my home via COMPUTER. This has GOT TO END!! PLEASE..PLEASE, SOMEONE HELP ME OUT..I am disabled (paralyzed), my mom is 80 yrs old, and it NEVER FAILS..they call every single day - EVERY DAY!! They called my home on Christmas day..for crying out loud, do we have NO RIGHT of our own?? Is it only these companies that have ALL RIGHTS? �

 

Type of complaint

Service

Type of service

Internet / web

Name or short description

tech/security support

Date of service

Not provided

Location of service

6701 Red Robin Ln

Order number

Not provided

Customer name

John H. Needham

Account number

Not provided

Additional Service details

this company practices ILLEGAL SOLICITATION under the DOOR NOT CALL laws.

 

 

Type of claim

Claim type

Claim sub-type

Details

Bad business practices

Privacy concernExcessive billingMisrepresentation or fraudHarrassmentNegligence causing harmPoor customer servicePoor qualitySafety issuesUnfair practiceFailure to respond to complaintHigh-pressure sales tactics

You can ask just about ANY inappropriate matter a company can perform, and chances are, these idiots have managed to do it! I am absolutely SHOCKED at how unprofessional their so - called technicians really are..never, in my 52 yrs, have I heard such VULGARITY..EVEN IN A BAR (?)

Problem with a service

Bait and SwitchRude behaviorPoor customer service

Once again, same answers. They have even 'faked' hacks on my computer, putting up 'false' info pages, and then want MORE MONEY to FIX what they have 'planted' in my computer themselves. My mother-in-laws computer is almost unusable, because of their going through a 'back door' and dirtying it up. Our computer was BETTER before we got involved with them (hundreds of dollars later)

Problem with a product

Not as advertisedIt doesn't work

It OBVIOUSLY never 'protected' us, as they SAID AND PROMISED, because we needed help constantly. They would even call US, saying they were getting 'pings' from our IP address, meaning we were being hacked 'AGAIN'. So, after getting SECURITY through them, we were hacked like once a month..and, of course, needed to purchase the next level of security...how STUPID i am 😕

Overcharge or billing error

OverchargedWrongfully billedUnreasonable feesLack of communication

Well, they started with, OOOHH, YOU CAN BUY 'LIFE-TIME' SECURITY, AND NEVER PAY AGAIN! Only to be told later (with a little laugh) that OF COURSE they did NOT mean for LIFE..that 'WE' HAD MISUNDERSTOOD...GGGRRRRR

Customer service runarounds

 

Omgoodness..YES!! RUN - AROUNDS..what a PERFECT word for this entire situation. ANY TIME there is a conversation with these #@%! €^#, it was nothing but a runaround..in fact, that is the ONE THING they are pro's at..giving the customer a runaround..they are very good at DOUBLE - TALK!

"I just feel ripped off."

 

I can't even tell you how much money my mother-in-law and i have BOTH paid individually, and now that we live together, we have paid 'together'. It sounds really stupid, and yes, i feel like a complete FOOL..but, when they go in and mess your computer up SO BAD, that all you get is screen freezes and no browsing ability, you are helpless, and feel almodt 'forced' into paying them even more...yeah, i feel RIPPED OFF ALRIGHT!

NEVER EXPERIENCED ANYTHING LIKE THIS!

 

These folks really have some nerve..and what has me really angry, they get away with it! I'm telling you, you should hear some of the vulgar things they have said, and THEN CALL BACK THE VERY NEXT DAY WITH..HELLO, SIR..HOW ARE YOU TODAY?!? ARE YOU KIDDING ME..THE DAY B4 MY WIFE TOLD THEM, 'QUIT CALLING THIS HOME!' And they came back with (on speaker-phone, cuz they are ALL LAUGHING) 'OOOHH..WHAT YOU SAY - YOU WANT ME TO CLIMB INTO YOUR VAGINA'?!?!?! As i said, they have even said WORSE...why do we have to put up with this?? My wife is disabled..paralyzed from an accident. She has a very hard life already, but then, when she answers our own, personally paid for, home phone, she gets talked to like she is trash. They are 'lucky' i can't get my hands on them..we REALLY NEED HELP!!

Steps taken to resolve this matter:

No information provided.

 

0 choice of what you want from the other party

Monetary

Amount

Due by

Item

$2,000.00

26 Jan. 2016

1.

Compensation: tech support

 

$500.00

26 Jan. 2016

2.

Damages: computer (DELL desktop),

 

$2,000.00

26 Jan. 2016

3.

Recovery of Losses: DIGNITY/HARASSING/vulgarity

 

$1,500.00

26 Jan. 2016

4.

Refund: tech support- all money returned, that I have. paid to this company

 

$7.99

26 Jan. 2016

5.

Include public posting fee

6,007.99Principal amount $ 

Make me happy

You have indicated that you are willing to consider a settlement proposal from the other party that is different from what you may have listed.

What you are willing to offer if your terms are accepted

Amount

Due by

Item

N/A

26 Jan 2016

1.

No...it is tech support (supposedly) compensation for harassment and false information about my computer

 

Ways to strengthen your claim

Timeline

No information provided.

Third-party help

No information provided.

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150 characters

 

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What Claimant Wants Hide
1. Compensation: tech support Jan 26, 2016 $2,000.00
2. Damages: computer (DELL desktop), Jan 26, 2016 $500.00
3. Recovery of Losses: DIGNITY/HARASSING/vulgarity Jan 26, 2016 $2,000.00
4. Refund: tech support- all money returned, that I have. paid to this company Jan 26, 2016 $1,500.00
5. Pay for claim posting cost Jan 26, 2016 $7.99
Just make me happy!
Claimant invites Divine Tech Solutions Llc - Prime Technologies to make a fair offer to resolve this complaint.
Cash total : $6,007.99
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Respondent's Counteroffer


There has been no response to this claim from Divine Tech Solutions Llc - Prime Technologies. This claim will remain posted until resolved
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