Public Mediation

DirecTV (Headquarters) Dispute

A. M. vs. Directv
3705 Aspenwood Dr, Bedford, Texas, 76021, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"To Whom It May Concern, my name is angelica Martinez locations of service is 418 w 12th street in Mount Pleasant TX 75455. I have deal with you company for a year, and I have had issues since I started this contract when I had six months with you I try to cancel the contract but of course all your fees made me stay with your company. In October of 2013 I had a rough time and I do thank you for working with me and letting me catch up on my stuff I transfer my services from Dallas, TX. To Mt. Pleasant, TX. In the month of November 2013 ever since then my bill has been going up I was promise a two year contract and discounts for the whole two years now I have called and tried to work with your customer service people some of them have been helpful others do not know their own system or how it works I last spoke with a girl name Shane I asked for a supervisor and they said they would call me with in an hour, that was Wednesday September 17 and till today I am still waiting for that call. I have had nothing else then problems with your company and I want my contract to be over now I am not going to continue to pay the amount I pay no for the classic channels I have I was offer a special of internet, house phone, and tv for 84.99 that was a joke I have never paid that amount not even on the first bill I pay that just with you guys and 60 with ATT which is another fool, I really recommend I get someone to pull my sales call I have worked at a call center and know for a fact all calls should be recorded and I want someone to do something about it or I will no longer pay you a dime do not care if you send it to collections I have enough proof of you failing to provided me with that I officially agreed up on. Thank you for your time I and hope to hear from someone soon my contacting number is (903) 563-6331."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Directv Hide
  • Sep 23, 2014, () added:

  • Thank you for contacting DIRECTV through PeopleClaim. I must explain that PeopleClaim is not connected to our Customer Service. This is only a third party site that allows you to post your complaint online. We do monitor this web site as a courtesy as we do try to assist our customers as much as possible. As this is a third party site, we do not suggest posting your personal account information.

    The DIRECTV Programming Agreement is for the activation of leased equipment. It does not guarantee prices or services will not change. The bundled offers are for an additional discount on our services if you have an approved providers. DIRECTV is still a separate company at this time and we do not control AT&T's prices of services. The new customer rebate offer is a staggered offer. The first 12 months you receive a $30 rebate offer, but changes to a $10 offer the second year. I do see that we activated an additional $15 discount for the second year and this credit is applying to your account. When I reviewed these offers, I noticed that you are no longer on automatic payment. The $10 discount on the Advanced Receiver services does require the account to be on automatic payment for this discount to apply. As this is not how payments are set up on the account, this credit cannot be applied through the system. You are still getting the remaining $25.00 total discount on your services.

    The cost of your DIRECTV services are correct with the offers and services you have active on your account. We do not have the option to manually adjust services and can only apply the offers listed on the account through our systems.

    I am sorry for the misunderstanding with our offer. I have sent you a copy of the confirmation letter we sent to you regarding the offer you received. You can see that only months 1 to 12 are marked with the $30 offer on this confirmation letter. You can also see the $5.00 discount you were receiving was for the first 12 months as well. This also includes the notice that the $10 discount for 24 months on the Advanced Receiver services requires automatic payment. I also see that your estimated amount on the confirmation letter did not include MEXICO PLUS nor the monthly cost of the DIRECTV Protection Plan. This would also add to the expected amount of your services by $15.98 plus taxes (each of these service is $7.99).

    In August, when the additional offers were added, I see you used these credit for the current balance on the account. DIRECTV bills for services in advance, so when promotional credits are activated, the are designed to be used for the upcoming statement, not a current balance on the account. The credits can only be applied once in a billing cycle and is controlled by our account system.

    The current balance on your account is correct for the services and offers active on your account.

    Thank you,

    Rebecca
    DIRECTV Customer Service

What Claimant Wants Hide
Just make me happy!
Claimant invites Directv to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Directv. This claim will remain posted until resolved
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