Public Mediation

D.B. vs. Dealer Services - N.C.W.C.

Unfair practice

D. B. vs. Dealer Services - N.C.W.C.
3430 Sunset Ave Ste 26, Ocean, New Jersey, 07712-3918, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Dealer Services - N.C.W.C.
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1324486
    • Amount Involved: N/A
    • Filed On: Jul 19, 2021
    • Posted On: Jul 30, 2021
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (8) - View
Claimant says:
"I had this service for a while. This year with my chev equinox 2012 (176,000) two weeks ago Healy chev told me the warranty company wants to take the cylinder apart to see about the engine. The problem is if they decide not to fix it I will be stuck with an $8,000 bill, with the possibility of no car in the end. I dont understand how this is fair to the consumer. When I tried to speak to them it's like oh well that's their policy. Like i told him they never say anything about that before they get your money. I just want my car fixed."
...
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Additional Communication Between Claimant and Dealer Services - N.C.W.C. Hide
  • Aug 22, 2021, Dealer Services - N.C.W.C. (responding party) added:

  • I have received and reviewed Dellia Brown’s complaint filed with your office. The claim was called in on 06/28/2021 and instructions were provided to the repair facility to send in the required documents. We did not receive those documents until late the next day. The vehicle was set for inspection and the inspection was completed on 07/01/2021 and not 2 weeks later as the complaint states.

    The original complaint was that the engine’s timing chain had stretched and worn but upon the inspector’s arrival they determined that it was now broken. The original timeline of the event as per the original call to start the claim was that the vehicle was driven in. The vehicle could not have been driven with a broken timing chain. The discovery that the timing chain is now broken and not worn as originally reported is of significance. The repair facility is requesting a complete new engine and we need to verify that that indeed is needed or if a repair is warranted.

    We have requested the engine be disassembled to the point of failure so we can confirm the extent of the repair required. Once this is completed, we can continue processing the claim. If the customer wishes not to proceed then we would be unable to continue processing the claim.
    Add your information here

What Claimant Wants Hide
What By When How Much
1. Repair: Engine Aug 02, 2021 N/A
Just make me happy!
Claimant invites Dealer Services - N.C.W.C. to make a fair offer to resolve this complaint.
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "I have received and reviewed Dellia Brown’s complaint filed with your office. The claim was called in on 06/28/2021 and instructions were provided to the repair facility to send in the required documents. We did not receive those documents until late the next day. The vehicle was set for inspection and the inspection was completed on 07/01/2021 and not 2 weeks later as the complaint states.

    The original complaint was that the engine’s timing chain had stretched and worn but upon the inspector’s arrival they determined that it was now broken. The original timeline of the event as per the original call to start the claim was that the vehicle was driven in. The vehicle could not have been driven with a broken timing chain. The discovery that the timing chain is now broken and not worn as originally reported is of significance. The repair facility is requesting a complete new engine and we need to verify that that indeed is needed or if a repair is warranted.

    We have requested the engine be disassembled to the point of failure so we can confirm the extent of the repair required. Once this is completed, we can continue processing the claim. If the customer wishes not to proceed then we would be unable to continue processing the claim.
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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