Public Mediation

Courtesy Motor Group Dispute

J. R. vs. Courtesy Motor Group
3602 E Thousand Oaks Blvd, Westlake Village, California, 91362-3605, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I purchased a 2003 Honda Civic from Courtesy Motor Company of Thousand Oaks at the end of October 2013. Within a month of purchasing the car, the motor had to be replaced, within a few more weeks that motor had to be replaced. Then there was a cooling problem and once again my granddaughter was stranded tonight when she stopped at a stoplight and black smoke poured from the front of the car. It has been in the shop almost every month since the car was purchased.

Supposedly the car had 83,000 miles when we purchased it and we were provided with a Carfax report that indicated it had regular service. None of this makes sense. I really don't see why this car has the serious and dangerous problems it does. My granddaughter has been stranded at night a number of times as she drives home from work. Honda Civics with 83,000 should not be having these problems.

I am seriously concerned that information about the car was not accurate and indeed the car was not safe when i purchased it.

i would appreciate help."
...
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Additional Communication Between Claimant and Courtesy Motor Group Hide
  • May 24, 2014, Claiming party added:

  • The car has broken down for the third time with black smoke billowing out of the engine. We have been offered a $1000 for junk. How sad I feel that I paid $7000 and 4 weeks later had to replace the engine. The car barely got any mileage in the 6 months my granddaughter had it.

  • May 24, 2014, Claiming party added:

  • Add your information hereCourtesy Motor Group
    3602 E Thousand Oaks Blvd
    Thousand Oaks, CA 91362

  • Jun 03, 2014, Claiming party added:

  • Because the car did not run, we had to purchase another car. We were given $1000 for the car as junk.

What Claimant Wants Hide
Just make me happy!
Claimant invites Courtesy Motor Group to make a fair offer.
1. Other – Copy claim to regulators May 29, 2014 $14.99
2. Other – Pay for claim posting cost May 29, 2014 $7.99
3. Other – Physical delivery charges May 29, 2014 $2.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Courtesy Motor Group. This claim will remain posted until resolved
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