Public Mediation

corner dental-Dispute-#2968705

S. K. vs. Corner Dental
4321 Talmadge Rd., Toledo, Ohio, 43623, United States
Amount Involved: $266.00
    • Claimant Seeks: View.
    • Claim #: 2968705
    • Amount Involved: 266.00
    • Filed On: Jun 18, 2013
    • Posted On: Jun 29, 2013
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"On 5/30/13 was quoted a price of 189.00 for dental work over the phone,on 6/17/13 had the appointment and before getting anything done we asked the front desk to double check in the system as to what was getting done and the price it would be and she told us 185.00. my daughter called me back to pay for the bill and they now say its 455.00, i told her we were quoted over the phone and just at the front desk of 189.00 and 185.00o,she told me they are just quotes and not the final bill. this made my daughter upset and cried because of feeling bad about the amount that i had to pay. i did pay the 455.00 in full and i am not happy about that. i feel they should honor the price of 189.00 it is not my fault that they don't up keep their system,even their employees gave us that price."
...
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Exhibits View
Additional Communication Between Claimant and Corner Dental Hide
  • Jun 27, 2013, Claiming party added:

  • corner dental phone # 419-724-2753 address is 4321 talmadge rd. toledo ohio 43623

  • Jul 15, 2013, Corner Dental (responding party) added:

  • July 15, 2013
    We are responding to Mrs. Koppert’s claim stating there was a discrepancy of $266.00 from what she says was quoted for dental services and the amount billed on the day of service.
    According to her daughter’s records, a treatment plan was prepared in February, 2013 for two phases of treatment for Stephanie. As a matter of interest, this treatment plan was signed by Stephanie, it appears, who acknowledged that this “is an estimate only of insurance benefits and the patient’s out-of-pocket expense, and that the patient is responsible for any difference once the account is reconciled.”
    The amount that was quoted to her was $185.80 for the visit on June 17 which is the amount showing on the treatment plan as the patient’s portion of the work to be done for 5 fillings. The ledger shows the payment of $455.80 on June 17, 2013. There are a number of things that have contributed to the discrepancy noted.
    Firstly, there is a $100 deductible that is to be paid upon the first visit which was not calculated into the estimate for the day. Secondly, the insurer pays on the basis of a less expensive alternative, that being a silver filling, for which we did not have the accurate amounts allowed in our system and could not have been any more precise. An increase in our fees took effect on April 1, which again was not translated to the patient, which accounts for a small additional amount. The payment at the time should have been approximately $322.80, all things considered. In fact, with the insurance adjustment that has been made, the patient overpaid by $133 which is a credit on the account. With the deductible, which is always owed and collected, plus the amount of credit on the account, the difference remaining is $33. That is an amount we can certainly write off given, we apologize for the misunderstanding, and hope this give some explanation as to the discrepancy on that day.
    Dr. Lawrence P. Rossoff
    Clinical Director

What Claimant Wants Hide
1. qouted price and price given day of service Jul 17, 2013 $266.00
2. Other – Pay for claim posting cost Jul 17, 2013 $7.99
Cash total : $273.99
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Respondent's Counteroffer Hide
What By When How Much
1. per the note below Aug 15, 2013 $33.00
Cash total : $33.00
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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