Public Mediation

consumer safety technology.inc-Dispute-#7108997

J. B. vs. Consumer Safety Technology. Inc
3590 109th St, Des Moines, Iowa, 50325, United States
    • Claimant Seeks: View.
    • Claim #: 7108997
    • Amount Involved: 4.00
    • Filed On: Apr 13, 2012
    • Posted On: Apr 24, 2012
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"The interlock device that thay send to the customer are no good and when you call they call you a drunk and tell you have to pay 91 dollars and if do not.give them the money your car will not run. I do not see how thay can hold you hostage. I told my wife that I am so close to being done. They will try to get as much money from me as they can. there is no control over this business. They can terrify you in to paying the money by tacking your freedom so each time the device goes bad I have to go to police to show proof I'm not drinking. This the third time this has happend to me please help."
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What Claimant Wants Hide
1. Compensation: time and trouble Apr 28, 2012 $1.00
2. Recovery of Losses: time and trouble Apr 28, 2012 $1.00
3. Pay me for my time: time and trouble Apr 28, 2012 $1.00
4. time Apr 28, 2012 $1.00
5. Other – Copy claim to regulators Apr 28, 2012 $14.95
6. Other – Pay for claim posting cost Apr 28, 2012 $7.95
7. Other – Physical delivery charges Apr 28, 2012 $2.99
Just make me happy!
Claimant invites Consumer Safety Technology. Inc to make a fair offer to resolve this complaint.
Cash total : $29.89
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Respondent's Counteroffer Hide
Message from Consumer Safety Technology. Inc: Mr. Brummand has been in contact with us multiple times in regards to Lockouts on his equipment. He has been advised that the devices are alcohol specific, not alcoholic beverage specific which means it will read any source of alcohol. Two of the three occurances of a lockout have been reviewed, the third device has not yet been returned to us. In the first two instances, the devices were found to have been working properly. The first device went into a lockout at the service center. A new device was shipped at no charge. The second device had an occurance of an alcohol source. At no time was Mr. Brummond accused of being a drunk. Both he and his wife have been instructed multiple times to allow 15 minutes after using any product that contains alcohol before they use the equipment. This being said, as a curtosy we have credited Mr. Brummond's account all of the fees associated with his last two lockouts, this includes the fees for the equipment that has not yet been returned. Mr. Brummond has also been given the opportunity to be released from the terms of his lease with no additional fees to seek a new service provider if he wishes. He has declined. At this time we believe no other compensation is neccessary.
What By When How Much
1. Fee Credit May 05, 2012 $0.00
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