Public Mediation

Colorado Springs Photography

C. M. vs. Colorado Springs Photography
14378 Secret Glen Grv, Colorado Springs, Colorado, 80921-2863, United States
Amount Involved: $500.00
    • Claimant Seeks: View.
    • Claim #: 1317808
    • Amount Involved: 500.00
    • Filed On: Nov 25, 2015
    • Posted On: Dec 12, 2015
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Ashley Whitifeld ruined my wedding pictures. It took almost 9 weeks to get my photos back and they were out of focus, underexposed, many of them had an orange hue to them. Ashley refuses to return phone calls or e-mails. We had trouble even viewing the photos and again no assistance. We hired her for 4 hours and received just over 45 pictures in return. We were expecting hundreds. She left early and since then has been the most unprofessional business person you can even imagine"
...
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Additional Communication Between Claimant and Colorado Springs Photography Hide
  • Nov 29, 2015, Claiming party added:

  • Ashley
    Let's please make a few things clear, my wedding photos where entrusted to you. We paid you good money to provide a service to us, of which we discussed when we met the first time. You never did provide us with your portfolio as you stated becAuse your iPad was not working. For you to first say that we knew that you did not Use effect lighting is completely invalid as we saw no photos. Secondly we discussed the fact that we wanted you to drive our photo sessions and direct our wedding party. Your exact words were that you were would be good at that because we did have a limited amount of time from the ceremony to the reception. You were to arrive to begin photos of us getting ready of which you came but did not do any of those photos. We had plenty of light after our ceremony, and if I am not mistaken you are the professional and it was your responsibility to know your environment to shoot out wedding. We didnt ask for anything extra ordinary. You can not re create a wedding, and you asking us right before our entrance to our guest if we can come back and shoot the next day because there just was not good light was unacceptable. If you were not able to shoot at our venue you should have never accepted the job. After my first text to you, your reaponse to me was that I would have my edited photos in one week which was never the case; and many emails, texts and calls later none of which were less than professional requested what you owed me as a consumer. The one and only response I did receive from you was offensive and stated that you would not put any of your other customers in front of me-nothing I ever requested! When I received the notification that you were trying to find a home for you and your daughter I apologized for your troubles and appreciated that you were working on our photos. When I fid receive those photos they message was to someone else and labeled to the Everly's not to us, however yes our photos. It was difficult to download and since we have read a yelp report from the Everly's who seem to have had the same disrespect as we have. To set the record straight my husband and I have been nothing but patient with you, we asked for repsonse of which we never got. At our first meeting we were clear what we wanted
    which we did not get. The ultimate problem is we had one chance to capture our wedding night and you ruined that for us. From that day forward you have been unprofessional, disrespectful and the fact that you can even imply that our requests from you cause you concern is horrible way of not accepting responsibilty for your poor business relations. We have given you more than ample opportunity to correct this business relationship, we would like a full refund for services as what you promised as our photographer we can never get back.

  • Dec 01, 2015, Claiming party added:

  • At this point we have made multiple requests for any and all of the photos regardless of condition as we could get them edited by a professional. We have asked for and were promised our pictures would be delivered on physical media and have not received those. We asked that the black and white pictures be edited and the color returned since we never asked for B&W, no attempt at resolution has been made by CS photography we have been told point blank "there is nothing more we can do". We have made this claim public to be posted online for anyone to view and asked for a full refund since we have not been given anything that we paid for, what we did receive is completely unacceptable.

  • Dec 07, 2015, Claiming party added:

  • You did meet with us without showing us your portfolio I did asked to see it when we met. I did send you the time line of events, and as there were not hard lines to our timeline it was basic. you provided us with the digital photos, and if you were not so unprofessional at our wedding I do not think the delay would have truly bothered us. We expressed what we wanted as far as family photos, photos of our wedding party, we did not provide any specific poses and we discussed that we were not interested in specific poses. However, we did discuss that we wanted you our photographer to take control in directing our photo times, since we did only have about 1 hour from the end of the ceremony to the introduction to our guests. You left us in one place, you did not provide direction to anyone, nor did you even line the party up. You stated on our original meeting again that you would take control that you would be there at early to take pictures while getting ready-of which you took some of me but none of groom and groomsmen. Again I stated that you are the professional and it was your responsibility to know your venue, it being outside, lighting and all. And I also state that you stated that you wanted to come back the next day to take our photos (may I ask how do you recreate a wedding party?) I did see your photos on your website, I thought we connected in our view of what we wanted and we accepted your services. I have seen your other photos and I only wish that I received the same services. I was initially about the time delay in getting the photos, it was your professionalism on the wedding day, they knowledge that you were not capturing what wanted. As far as the us thinking we had 40 photos, you also got our information mixed up with another client as well as naming our photos to someone else, and responding to us with an apologetic note to them about the delay in getting there photos. And originally it was difficult to pull the full file of, you did send 256 photos. There were also photos that you took of us that I did not see on there so I am certain that there were many other photos that we did not see. As far as your feeling that my husband insulted you by saying he wanted the RAW files, he was very frustrated by your lack of response. You can definitely say that you respond to your clients it just may take some time, how many emails, texts and calls does it take over the course of two months before you actually respond. As far as our photos resembling your portfolio, no I disagree. You did complete your commitment by attending our wedding and providing us with photos, but I will not ever agree that you did the job that we discussed and hired you for. I am insulted by the majority of responses-as a consumer your lack of professionalism, attention to your customer and the excuses you continue to use attempting to place blame on us will never get you the good business you should strive for. You also stated you did the best with what you were given-what was I suppose to give you as the professional to photograph my wedding properly?

What Claimant Wants Hide
1. full refund Dec 31, 2015 $500.00
Cash total : $500.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "I met with Christopher and Talli July 18, 2015 to speak about photography for their September 25th wedding. At that time we discussed how I work as a photographer and what my process is for a wedding. I usually show a small portion of my portfolio on my iPad, but I did not have it for various reasons that day. I never meet with anyone who hasn't seen any of my work. All avenues to contact me have photos. Prior to 1 month ago, I did no use lighting for couple's photos. I asked multiple times for a definite timeline and details for photos, but received a text message with an extremely basic timeline. I did the best with what I was given. There are only 2 photos I can see that are slightly out of focus. With these, I debated whether to give them to the couple, but decide the contents and emotions in the photos were more important. Other than the ill-lit photos and the two that are a little out of focus, the rest are just fine and resemble every other photo in my portfolio. They claim I completely ruined their wedding photos, which is untrue. I have never had any other couples claim this after doing numerous weddings for years. I am clearly competent. The couple thought I had only given them about 40 photos, but had really delivered 256. The groom asked for the RAW files, which are copyrighted, to edit himself. This was insulting. A contract was signed for the services I provided, which I did to the best of my abilities at the time. I photographed the wedding, edited the photos, and delivered the digital files as promised. I completed the agreement. I would like everyone to understand this was a special circumstance where I wasn’t given full information that I now require from all my clients. Every couple and family is always thrilled with their photos, even if it takes a few weeks longer than planned. I do not intentionally ignore any of my clients. Sometimes it takes me longer than I’d like to respond. In this case, I was going through a divorce in October and looking for a new home for my child and I. I explained this to the couple which after they had continued to harass me about my abilities as a photographer. I will always keep my composure and be completely honest. "

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
Nov 25, 2015
Claimant's Terms of Settlement to Colorado Springs Photography
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  • Question: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 12-30-2015
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  • I'd be interested in seeing the photos. If the claimant agrees, attach the photos so that the community can take a look. We've all seen enough wedding photos to know whether they're passable or not. Otherwise it's just he said she said, right?
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