Public Mediation

Directv/centurylink-Dispute-#6632517

C. G. vs. Centurylink (Headquarters)
100 Centurylink Dr, Monroe, Louisiana, 71203-2041, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 6632517
    • Amount Involved: N/A
    • Filed On: Aug 27, 2012
    • Posted On: Sep 07, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On Friday August 17 2012 I made a call to Century link to ask about the tv, phone@internet service, the number I called was 1-888-641-8509.
The service rep I was talking to was a man Cody. I asked about the bundle package, Cody gave me a price for the tv, phone@internet.He said that the price is locked for 3 and years and there is no contract. I made it clear that I could not have any down time on the phone or internet. Cody told me that I would not be down. Cody told me to phone Coxs and cxl my service. Sat August 18 2012 Directv came to the house on 6635 Treadway Ln. to put the tv feed in I did not think i was dealing with Directv .The tech told me that Directv works with Centurylink. The install went into the house, I ask about the phone @internet I was told that it would be ten days. The Directv tech show my wife about the movie ch, and off@on for the remote. He had my wife sign the paper work and did not go through the paper work and did not say a thing about a contract. I called Centurylink back to see about the phone @ internet this on Monday August 20 20012. I was told that it would be ten days. I called Directv back to cxl my service. I was told that I would have to pay over $400.00 to cxl. I called Centurylink back, went through everything with then. Centurylink even said that I was misled about the contract , phone @internet. The man that told me this was a service rep name Dustin. We talked to a manager about this, she even said that I was misled, she even tried to get with the Directv manager. The manager from centurylink said was sorry about this, I was misled and that there would more training for their employees.The manager from Directv said she understood the problem but there was nothing she could do. I feel that I was misled about the deal and I though I was dealing with one company. I should not have to pay for a cxl fee."
...
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Additional Communication Between Claimant and Centurylink (Headquarters) Hide
  • Aug 29, 2012, () added:

  • Thank you for contacting us through PeopleClaim. We certainly want to assist you with this situation. Please understand that we do not have full access to your account information through this site and we need additional information. If you would like to contact us through an online avenue, the best advice we can provide is to email us at www.directv.com/email with your account information so we can fully look into this for you. We look forward to hearing from you soon.

    Thank you again for contacting us,

    Sincerely,
    DIRECTV Customer Service

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Change of policy: two company tell people Sep 11, 2012 N/A
2. Information: tell people that there are two company Sep 11, 2012 N/A
Cash
1. Other – Pay for claim posting cost Sep 11, 2012 $7.95
Cash total : $7.95
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Centurylink (Headquarters). This claim will remain posted until resolved
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