Public Mediation

Century Link Dispute

L. H. vs. Centurylink (Headquarters)
100 Centurylink Dr, Monroe, Louisiana, 71203-2041, United States
Amount Involved: $6.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1869912
    • Amount Involved: 6.00
    • Filed On: May 27, 2014
    • Posted On: Jun 07, 2014
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I signed up with Dish/Century link approximate three months ago. When I received my first invoice it was for a lot more than agreed upon. I called Century Link and they agreed to adjust the amount. I ask to have it e-mailed to me but was told it would be mailed. When I received the new statement it was for the correct amount but was due the next day. I again called Century Link' They wanted me to send electronicly, and I informed them I was not set up to do so. I told them I would put a check in the mail that day but it would be late getting to them. The lady said that would be OK. I question weather it would show up as a late payment and was told she would red flat my account so it does not show late. I received my latest statement today it there was a late charge of $6.00. This means there will be information of late payment on my credit report.

The second problem is Century Link cut my neighbors Cox cable when installing a new phone line to my house. Cox laid a temporary cable around the back of mine and my neighbors house. The problem is the cox tech. said it would be 5-6 weeks before a under ground cable would be installed. I called Century Link to complain about how long it was to correct properly and was told to call Cox. My replay was that not being a cox customer and the fact I had dropped Cox a month earlier I did not think they would care. She then told me to have the neighbor call cox and complain and I informed her that Century Link cut the cable and I was a Century link customer and that they should fix the problem. I conversation then got heated and she hung up."
...
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What Claimant Wants Hide
1. Remove late charge from invoice and fix cut cable within a resonable time. Provide proof they have removed any infformation on late charges to the credit beareu's Jun 11, 2014 $6.00
2. Other – Pay for claim posting cost Jun 11, 2014 $7.99
3. Other – Physical delivery charges Jun 11, 2014 $2.99
Cash total : $16.98
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Centurylink (Headquarters). This claim will remain posted until resolved
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