Public Mediation

Century Tel-Dispute-#1398021

R. S. vs. Centurylink (Headquarters)
100 Centurylink Dr, Monroe, Louisiana, 71203-2041, United States
Amount Involved: $687.00
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Had slow dsl speed, made trouble report was told the trouble was my computer and I needed a new computer. Bought a new computer, same trouble. I made another trouble ticket and was told trouble was my modem, Was sent new modem, still slow speed and now no wireless. Called in again tech came out replaced modem and left, still slow speed and no wireless. Called in again and made another ticket. please call me 2 techs came out on mon and insulted me telling me trouble was mine and they were just coming out courtsey anyway after 3 and 1/2 hrs they got my wireless to work in the Century link modem and the found the trouble with my slow dsl speed was outside in the xbox where the men had been working 2 months ago. The trouble was just where I told them it would be when I called the first time. They never needed in my house I never needed a new computer. I want the cost of new computer refunded to me and century tel can have it. Pleas call me I need something done about what I went through. If I had another choice for dial tone I'd be gone.
''"
...
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What Claimant Wants Hide
1. Refund: computer I bought because I was told trouble was mine and I needed a new computer Nov 29, 2012 $687.00
Just make me happy!
Claimant invites Centurylink (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $687.00
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Respondent's Counteroffer

There has been no response to this claim from Centurylink (Headquarters). This claim will remain posted until resolved
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