Public Mediation

L.R. vs. Centerline Style

Disreputable company with POOR POOR POOR customer service

L. R. vs. Centerline Style
4350 US Highway 1, Vero Beach, Florida, 32967-1559, United States
Amount Involved: $1,200.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Centerline Style
    • Claimant Seeks: View.
    • Claim #: 6895465
    • Amount Involved: 1,200.00
    • Filed On: May 27, 2018
    • Posted On: Jun 07, 2018
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
View less
Rate or Review on Centerline St...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I purchased a pair of Deniro dressage riding boots from this company. After, several months of wear riding one horse a day, the back seam split away from the boot. I sent the boots back several weeks ago and despite multiple requested, phoning, email, etc., I have not heard back from this company. Their customer rep "Lindsay" refuses to take my calls and has not replied to any of my emails. regarding my boots. I paid over $1,2000.00 for these boots and need a replacement boot or my money back NOW!!!!! This company is disreputable and something needs to be done. I am at a loss with how to proceed since NO ONE in this company will give me an answer!!!! Please help."
...
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and Centerline Style Hide
  • Jun 04, 2018, Centerline Style (responding party) added:

  • Attached please find photos of the damage to the boots. The seams are ripped because the boot was rubbed harshly in that area. The spine is being replaced to repair the seam.

  • Jun 04, 2018, Centerline Style (responding party) added:

  • Additionally, your original order was for $999.95, not $1200.

What Claimant Wants Hide
1. DeNiro boots Jun 19, 2018 $1,200.00
Cash total : $1,200.00
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Awaiting response from Party
maher belgasmi commented
maher belgasmi (Comment):
"we need from the company to refund the actual purchase price"
 (6 years ago)
Reply
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Linda, this is Lindsey from Centerline. The back seam is not coming out, it was ripped out while being rubbed. We are repairing them at our own expense because we know that this has been frustrating for you, but it is not a manufacturer's defect. We have told you on multiple occasions that your boots are in the process of being repaired. They are with the boot repair shop. We are not able to replace your boots for a second time. Again, this is not a manufacturer's defect. "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
May 27, 2018
Claimant's Terms of Settlement to Centerline Style
Expand
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by George Maxwell On 06-13-2018
    View more
    Claimant should review reason for wear and file against boot manufacturer if necessary. More...
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim