Public Mediation

Budco Financial Services-Dispute-#6593213

J. M. vs. Budco Financial Services
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6593213
    • Amount Involved: 101.02
    • Filed On: Aug 24, 2012
    • Posted On: Sep 04, 2012
    • Complaint(s):
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On June 4, 2012 I purchased from Budco Financial Services (BFS) an Extended Service Plan (ESP) for my 2010 Ford F-150 Pick-up Truck. I paid $187.00 as a down payment on a plan that the total cost was $1870.00. This plan was designed to cover my vehicle after my New Vehicle Limited Warranty expired, which was due to expire in December of 2012. This new warranty would cover my vehicle up to 75,000 or 72 months. On July 3, 2012 I made my first payment of $99.00 to BFS. On July 9, 2012 I sent in an affidavit to cancel the coverage of this vehicle because I purchased a new 2012 Ford F-150 Pick-up Truck and no longer needed this extended coverage plan. My investment into this ESP plan is a total of $286.00. After completing the Cancellation Request Form, ESP informed me it would take two to four weeks to receive my refund. On August 16, 2012 I received a refund check of $109.98, check number 00127101. I am not satisfied with the amount of this refund. The services I paid for had not even taken effect. I understand that there was a cancellation fee of $75.00 that would cover administration costs and I have no problem paying that fee and feel that I have additional monies of $101.02 due me. To be honest with you, there was no discussion or anything printed in writing that mentioned any fees to cancel this policy at anytime. I am asking for the additional $101.02 I feel they owe me.

Note: There was no contract signed. This was all done over the phone with Budco Financial Services. We agreed to this these services in good faith at the time of the phone call and expect Budco Financial Services to return our money in good faith. We tried to resolve this over the phone but was told that the monies they held back was policy. Nowhere written in their brocure is their policy stated that they can steal our money.

I verify that all the information above is true.

Thank for your attention to this matter.

Julie A. Mattus
1642 Timothy Street
Gladwin, MI 48624
989-246-0557
julie.mattus@gmail.com"
...
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What Claimant Wants Hide
1. Refund: Purchase Price ($187.00 plus 1st payment of $99.00 for a total of $286.00 less $75 cancellation fee , less $109.98 received Sep 08, 2012 $101.02
2. Other – Pay for claim posting cost Sep 08, 2012 $7.95
3. Other – Physical delivery charges Sep 08, 2012 $2.99
Cash total : $111.96
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Respondent's Counteroffer

There has been no response to this claim from Budco Financial Services. This claim will remain posted until resolved
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  • Comment: by Georgia — Online mediator
    • On: 08-18-2014
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