Public Mediation

My Claim vs. Big-Box Retailer

F. S. vs. Big-Box Retailer
5645 East Liberty St, Selma, Alabama, United States
    • Claimant Seeks: View.
    • Claim #: 2073790
    • Amount Involved: 1,228.00
    • Filed On: May 02, 2016
    • Posted On: May 13, 2016
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"I bought a Dell laptop on sale for $799. The sales person said I'd have 5 months to return it for any reason as long as it wasn't damaged though my use. I also bought an extra power cord and added extra 4 G ram.

After using the machine for two months I decided it wasn't for me. The keyboard felt uncomfortable and squishy and the screen quality wasn't as good as I'd expected. However when I tried to return it the return desk at the store told me they couldn't take it back because they only provide a 3 week return on opened electronics. They sales person who sold it to me no longer worked there and I have no proof that he told me I had 5 months to return it. I think he possibly knew he was quitting and just lied to get a commission but I don't know that for sure."
Reply Have a similar problem?
  • 01-12-2016 — bought Dell Laptop from Big Box Store
Additional Communication Between Claimant and Big-Box Retailer Hide
  • May 02, 2016, Big-Box Retailer (responding party) added:
  • We're sorry you're not pleased with the computer, but cannot accept a return. We hope you will understand. Our offer of a gift card still stands. You will receive it shortly by mail.


    Big Box Stores

What Claimant Wants Hide
What By When How Much
1. Apology: apology for the run around Jun 30, 2016 N/A
2. Change of policy: Ex: Please change your policy and allow access to wheelchair users. Jun 01, 2016 N/A
3. Information: I'd like to know what the salesperson says about what he told me when he sold me the stuff Jun 16, 2016 N/A
1. Refund: Refund Jun 01, 2016 $799.00
2. Refund: payment for the extra cord Jun 16, 2016 $90.00
3. Refund: Payment for the extra RAM Jun 16, 2016 $139.00
4. Pay me for my time: Ive spent 3 hours trying to get this refund Jun 16, 2016 $200.00
5. Other – Pay for claim posting cost Jun 01, 2016 $7.99
Cash total : $1,235.99
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. Store gift card Jun 01, 2016 $75.00
Cash total : $75.00
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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  • Contributed Solution: by Mark Deuitch On 05-18-2016
    refund the cost of the computer and accessories but only if customer uses it in exchange for a new purchase of equal or greater value More...
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