Public Mediation

D.S. vs. Best Buy In Vallejo, California

D. S. vs. Best Buy (Vallejo Ca)
1182 Admiral Callaghan Ln, Vallejo, California, 94591-3700, United States
Amount Involved: Other terms
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 7285269
    • Amount Involved: N/A
    • Filed On: May 04, 2016
    • Posted On: May 15, 2016
    • Complaint(s):
      • Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I purchased a laptop about two months ago from Best Buy in Vallejo. At the time of the purchase the sales person asked if I wanted to also purchase a protection plan. I said yes. He asked if I wanted just tech support or the plus plan which included coverage for accidental spills, drops, etc. I said that I wanted the plus protection as the laptop was for my teen age son. I paid for everything and went on my way. About two weeks after that I bought a laptop for myself. When asked if I wanted the Protection Plus plan I said no, that the tech support would be sufficient. Three weeks ago, my son spilled coffee on the laptop. I took it to Best Buy for repairs, thinking that at least I had the protection and it would be repaired. Two days later I got an email stating that I needed to approve repair costs. I called and said that I had purchased a two year protection plan, and was told that I had only purchased the tech support. I told them that I had specifically said yes to the plus plan, and that the mistake was the sales persons. Then I found out that I have protection plus on the second laptop i bought which I specifically said that I did not want. I have done a lot of business with Best Buy and always found them very helpful. This was not the case in this issue. I was quoted a repair price that was more than the cost of the laptop itself, on a device that I thought was completely covered because that's what I thought that I purchased. I feel like I should be able to assume that when I told the salesperson what insurance I wanted, that would be what I would have."
...
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What Claimant Wants Hide
What By When How Much
1. Repair: repair Lenova laptop May 19, 2016 N/A
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Best Buy (Vallejo CA). This claim will remain posted until resolved
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