Public Mediation

Unhappy subscriber vs. At&T U-Verse

I FEEL DECEIVED!!!

D. H. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: Other terms
View less
Rate or Review on AT&T - Headqu...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I upgraded my U-Verse speed per phone on 4/20/16 and when I went to pay my bill on 5/18/16, I found that the amounts charged were much higher than what I was told initially per phone. I was told my new monthly fee would be $72.00 per month plus taxes for 6 months on a promotion. I asked if there were any other fees since this would have been the same payment (6 mo promo ended) on my past service. I was told no, just $72.00 plus tax, so I decided it was a fair deal and accepted.

When I went to pay my bill online, I saw the charges were $85.00, plus $7.00 equipment leasing fee, plus taxes per month, making a total of $94.91 as my first payment!!!! I was never told of any $7.00 equipment leasing fee per month. let alone a bill that is $94.91.
I tried to resolve this directly with AT&T per phone on 5/18 with Barbara, but then asked to speak with a manager. Barbara told me a manager would call me back the same day (5/18). I did not receive a call back on 5/18 or 5/19.

I called back on 5/20/16 and spoke with a manager named Jessica, but only was given an apology and told that the Rep probably forgot to mention the $7.00 equipment leasing fee during the order. She said that all customers are charged the leasing fee and she see's that it was listed on the original order (which I did not get a copy of). I told her that my prior modem did not have a leasing fee and I was not told of any leasing fee, and that this seems like a bait and switch tactic and it is a very deceptive way to do business. I stated that I would have kept my old plan if I had only known this! She just said "I apologize" in a monotone voice.
This is wrong and it seems to be a very deceptive practice that needs to be investigated."
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites AT&T - Headquarters to make a fair offer.
1. Other – Copy claim to regulators Jun 04, 2016 $14.99
2. Other – Pay for claim posting cost Jun 04, 2016 $7.99
3. Other – Physical delivery charges Jun 04, 2016 $2.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim