Public Mediation

AT&T-Dispute-#2626946

P. M. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I had a bundle with AT&T and had to remove my land lines - fax then land line in May. I lost the bundle and kept Dish and AT&T wireless. I immediately received bills from these 2 companies and immediately started payment on these prior to recieving what was to be a final bill from AT&T. AT&T never removed the charges that I paid to Dish and AT&T wireless. After many calls with AT&T and even several conference calls with AT&T wireless and Dish, both confirmed to AT&T that I paid in full. I was told that Dish and ATT wireless would reimburse ATT. AT&T apologized and told me they would call off the collection agencies and send me a final bill of around $46 for cycle payment and credit the remainder from the $256.45 they wrongly were double charging me. I still have not recieved the $46 bill which I will pay but I recently recieved another collection letter with additional charges totaling $302.61 asking for a 75% payment in leiu of the total. I just called AT&T and the attendant told me I still have a $256.45 debt. No matter how many times AT&T apologizes and says they will correct their records it never happens and I have to re-explain myself from the start over and over again. I have spent over 12 hours on the phone with AT&T. Now I am told the history is too old to discern the facts. The collection agency now is I.C System."
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What Claimant Wants Hide
Just make me happy!
Claimant invites AT&T - Headquarters to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-12-2013
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  • I'm not sure why my entire suggestion isn't posting - here's the end of it: perhaps writing a similar letter to AT
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-12-2013
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  • First, you should write a letter to the collection agency, indicating you are disputing the debt that they are stating you owe. If you do this, they have to open an investigation into the validity of the debt. Make sure to send this in a certified letter to the collections company. In addition, perhaps writing a similar letter to AT
  • Comment: by Jennifer Sheehy — Online mediator
    • On: 01-12-2013
    View more
  • First, you should write a letter to the collection agency, indicating you are disputing the debt that they are stating you owe. If you do this, they have to open an investigation into the validity of the debt. Make sure to send this in a certified letter to the collections company. In addition, perhaps writing a similar letter to AT
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