Public Mediation

AT&T-Dispute-#1900116

S. C. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: $30.00
View less
Rate or Review on AT&T - Headqu...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I ordered a land line from AT&T, it was to replace my line with Comcast. I wanted to keep the same phone number. They left me a message on January 6th, 2012 that their installer would be at my house on January 13th, 2012 between the hours of 8am and 12pm. I called them on January 9th, 2012 and talked to Lashonda and told her I was at work at those times and could they come after 4pm. She asked if someone over the age of 18 could be here and I told her no, they had to come out after 4pm. She seemed at a loss for words. She then asked if she could help me with anything else. I told her we need to set a different time. She said they were an 8-8 company and she could schedule it for after 4pm. I said that would be fine and I could be home by 4:15pm. I was also told at that time that my phone service would not be interrupted.
On January 12, 2012, at 5:25 pm, I received a call from Lashonda asking about a second line. After handling that issue, I reiterated that I would be home by 4:15pm for the installation and she assured me they would not come until then.
When I got home on Friday the 13th, my neighbors advised me that AT&T had already been out. Unfortunately, my phone was not working. I called AT&T from my cell phone and talked to Diane, who transferred me to Kathleen in repair who transferred me to Brittany. This all took about an hour. Brittany assured me that an installer would be out that night and install my phone. It is now January 14th and 11:08am and I still don't have a phone. It is impossible to contact anyone online. I spent an hour trying that. I only want a formal complaint sent to AT&T if possible. I will not use them for my phone
service but I think everyone should know how terrible they do business. Is this possible?"
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Pay me for my time: 3 hours at $10.00/hour Jan 29, 2012 $30.00
2. Monetary items with amounts to be determined: Use of time and cell phone Jan 29, 2012 TBD*
Just make me happy!
Claimant invites AT&T - Headquarters to make a fair offer to resolve this complaint.
Cash total : $30.00*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim