Public Mediation

R.E. vs. Aspen Dental Office#0487- Flint, MI

R. E. vs. Aspen Dental Office #0487 Flint, Mi
Shoppes at Miller Rd., G3538 Miller Rd Ste A, Flint, Michigan, 48507-1271, United States
Amount Involved: $4,688.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3608643
    • Amount Involved: 4,688.00
    • Filed On: Nov 08, 2016
    • Posted On: Nov 19, 2016
    • Complaint(s):
      • Commercial / Other dispute
      • Other
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Been in a number of times because my teeth don't fit, right never have. Been back many times"
...
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What Claimant Wants Hide
1. Refund: roma earegood Nov 23, 2016 $2,288.00
2. Pay me for my time: roma earegood Nov 23, 2016 $400.00
3. pay to go to another dentist to repair all damages Nov 23, 2016 $2,000.00
4. Other – Pay for claim posting cost Nov 23, 2016 $7.99
Cash total : $4,695.99
  • -3
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Awaiting response from Party
Gregory Potempa, DDS commented
Gregory Potempa, DDS (Comment):
"I guess I am seeing this complaint 2 years too late. I would hope that by now, it has been resolved to everybody;s satisfaction."
 (6 years ago)
Reply
Bryan Bauer, DDS, FAGD commented
Bryan Bauer, DDS, FAGD (Comment):
"I agree with Anthony DeLucia but would add that patient needs to return with a new set of dentures before getting the full refund. Some people just can not be made happy with dentures so not the dentist fault at all. The rest of the requests are foolish."
 (8 years ago)
Reply
Jeffrey Goldasten commented
Jeffrey Goldasten (Comment):
"Since I have no information about the treatment or attempts to address this concern(s) I cannot agree (or disagree) with the claim except for the claim of $400 for patient time. Patients do not get reimbursed for their time as they are not charged for their time and the dentist does not charge for his/her time, specifically. (as an attorney would)."
 (8 years ago)
Reply
Paul Lustiger commented
Paul Lustiger (Comment):
"There is not enough information to determine if a refund is warranted."
 (8 years ago)
Reply

Respondent's Counteroffer

There has been no response to this claim from Aspen Dental Office #0487 Flint, MI. This claim will remain posted until resolved
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  • 1
If you are a party to this claim, click here.
Is this a fair resolution?
  • 1
  • Contributed Solution: by Bradley Rowe On 04-20-2018
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    Almost 18 months out without resolution is a sad situation for both parties. Not enough information available from both to clearly suggest a resolution that could satisfy both. I agree with others comments...life is frankly too short and a dispute like this can eat up time, resources and daily happiness and satisfaction for all. The vast majority of doctors are ethical and most patients are willing to allow them to use their training and skill to resolve a situation. Some personality conflicts or hurt feelings at this point make it more complicated. You would hope the doctor has done all they can including possible relines/remakes and a sit down discussion about what an acceptable outcome is (also, patient claims damages- if there are, have they been addressed?) and if the patient has allowed all reasonable attempts to satisfy be exhausted...at this point, just refund the patients money. Contribute to repairing and damages if any. Try NOT to depart as enemies.
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Anthony DeLucia On 03-17-2018
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    This is very simple to resolve especially for such a small amount of money. Just refund the patient his out of pocket expense($2288.00). If insurance is involved, whatever the insurance reimbursement was must be returned to the insurance company. The patient is not entitled to anything further. I have been in solo practice for 30 years and not every one can be satisfied. Sometimes a case may not go well. Get a signed release with notary, refund patient his money, learn from any mistake you made and move on.
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Michael Brewer On 03-11-2018
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    Not knowing more details of this case it is not possible to suggest a remidy. Were the teeth full dentures, partial dentures,fixed bridges,implant supported crowns or bridges?
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Is this a fair resolution?
  • 1
  • Contributed Solution: by Noor Bilbeisi On 02-26-2018
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    Was this for a denture or dental work? Or is the patient complaining of her own teeth not fitting together well? If dental work was done and the teeth do not fit together, many things need to be addressed. TMJ? Pain, history of other dental work, sleep issues, grinding. There is simply not enough information.
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Is this a fair resolution?
  • Comment: by Fred Chittenden — General Dentist With 35 Years Of Experience.
    • On: 06-30-2017
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  • Dentistry is not always easy -- some patients present all sorts of complications that require a lot of effort to work through.   Not sure what is going on here from the limited info, but the proposed resolution has several issues :

    Paying the patient for a difficult case may just promote them to make things more difficult for the reward they might get.  

    If the pt was paid thru insurance, any refund must be split between the carrier and patient.  Generally, it's also common practice to not refund the patient until the work has been completed at another office, at which time the patient and carrier would be expected to pay for the care.  Any additional cost for care at another office is the patient's responsibility.   

  • Comment: by matin BROWN — General Practice For More Then 35 Years
    • On: 01-06-2017
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  • it sounds like the pt is unhappy with his dentures.   If he was not  informed ahead of time of a difficult and /or unusual problem, then refund the pt his monies and move on.  
  • Question: by Peter Brightman — Online mediator
    • On: 12-21-2016
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  • To help in this dispute I would need more information including photos of the dental work, copy of patient chart and copy of x-rays as a minimum.  The patients complaint may be justified but impossible to make a determination without further evidence.
  • 3
  • Contributed Solution: by Robert Haake On 12-12-2016
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    If the dentist involved is a member of the local Dental Society, the patient may choose to go through their Peer Review system to see, in fact, if their complaint is valid, and if any refund is in order for treatment below the standard of care.
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