Public Mediation

amazonmktplace-Dispute-#1051592

T. F. vs. Amazon.Com
P.O. Box 81226, Seattle, Washington, 98108-1226, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 1051592
    • Amount Involved: N/A
    • Filed On: May 03, 2012
    • Posted On: May 14, 2012
    • Complaint(s):
      • Problem with a service
      • Problem with a product
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"Our client Ms. Ford Purchased a Canon EOS 5D Digital Camera from Amazon Marketplace # 103-22004821-6529865. There were Several Issues with the Camera in the first few days of use, so Ms. Ford called Canon they have a comprehensive knowledge/Factory Service Center about the camera to help Diagnose the problems she has been experiencing estimated costs of $200.00 she paid it for focusing issues.

After they received the camera and after evaluation Canon sent it back . They estimated repairs to the new camera @ $1,900.98 so now she knows the camera just does not need simple adjustment it has major problems.

She contacted Amazon with diagnosed problems from Canon.

No one tampered with the camera only Canon diagnosed the problems! No one has repaired the problems. This is a normal procedure to contact the manufactures first; Amazon is known for its dependability but Ms. Ford has been denied camera repair or reimbursement and or any assistance by Amazon staff even at her expense of diagnosing/facts of the problems.

Unity are making this attempt to clarify and seek relief from Amazon for Ms. Ford before legal action.

To purchase with confidence from Amazon is not buying with a guarantee any longer the staff that have responded need to understand the facts involved.

Best Regards,
UNITY
907-488-3460"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Amazon.Com Hide
  • May 05, 2012, Claiming party added:


  • Sent: Friday, May 4, 2012 3:36 PM
    Subject: Re: Shipping inquiry from Amazon customer Takenya Ford

    Hello. Just wanted to let you know I have found legal representation and am going to continue pursuing this. Legally speaking the manufacturer does not count as a third party. I also already have a written statement from you saying that you are willing to fix it. I am not going to let this drop, you sold me a defective camera and have screwed me out of $1100 + dollars and 3 months of headaches.

    We'll be in touch soon. Or you could just follow through with what you originally promised which was to fix the camera and I will drop the whole thing.

    Takenya

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: 103-2204821-6529865 May 18, 2012 N/A
2. Replace: Refurb Phonto Canon EOS 5D 12.8 MP Digital SLR Camera May 18, 2012 N/A
3. Complete project: Canon ESO 5D May 18, 2012 N/A
4. Change of policy: Canon is not a third party they are the manufactures only ones that can repair camera May 18, 2012 N/A
Cash
1. Other – Pay for claim posting cost May 18, 2012 $7.95
Cash total : $7.95
Non-cash: 4 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Amazon.Com. This claim will remain posted until resolved
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