I disagree with the explanation / grounds provided"1. Mr. McConville has admitted he has no legitimate claim, and insteads, has stated he intends to use the internet to attack WWT as he has repeatedly refused to file an American Arbitration Association claim to have the matter resolved before a neutral trier of fact after presentation of his claim and WWT's defense. The cost to McConville would be $125 for AAA's services, which he would receive back, if victorious in this arbitration.
2. Mr. McConville fails to disclose that he received a prior quote from WWT, but he intentionally did not submit a competitor's quote that was $126 less covering a different date, time and property in Hawaii, despite promising to do so under the contracts price guarantee clause. After the alleged "cheaper" trip, McConville complained to WWT about the lower price. WWT discovered he failed to comply with the price beat guarantee by withholding that competing quote, and failed to disclose that the "cheaper" quote did not include taxes, fees, and insurance, as the WWT quote contained. So, McConville's trip was actually more expensive than WWT's quote. When confronted with the facts, McConville was abusive to employees and threatened to improperly use the internet if he was given what he wanted.
3. Regardless, to keep Mr. McConville happy, WWT paid for his entire Hawaiian trip. Despite no wrongdoing, WWT reimbursed McConville $2,400 or the entire cost of his trip.
4. Thereafter, WWT assigned a 15 year experienced travel agent (Disney Travel trained), a Travel Services Manager, and the General Counsel of WWT to assure that McConville received preferred services, since it was clear McConville had another hidden agenda.
5. Since that time, WWT has provided over 10 quotes to McConville, all of which provided discounts 10%-33% below publicly available rates, including a $578.76 savings on a 10 day Hollland America Cruise from NY to Canada, and multiple Hawaiian Vacations. All of these quotes were rejected by McConville because he could not find any way to argue he could find a lower price.
6. The last trip is the one he claims to have found a better price and justifies his dissatisfaction. Specifically, WWT quoted a oceanfront 1 bed/bath in Maui with air, car and condo for 7 nights at $2,300, including all taxes, fees, and insurance. Rather than accept, and without notice to WWT, McConville booked at another condo location using WWT's air and car rental information. McConville claimed he obtained that booking at $2,242, so it was cheaper. Other than the fact the booking was at a different location, which materially effects pricing (since it was not as nice of property), and McConville did not submit for price beating under the contract, WWT investigated that booking and discovered that McConville did not including the tax, fees, and insurance, which all WWT's quotes include, and used a older, outdated and invalid quote. The actual price for his package on the day WWT quoted his above-mentioned $2,300 trip was $2,427, without the tax, fees, and insurance, which ran another $300. WWT processed the exact same package and quoted it to McConville at $2,131, including taxes, fees, and insurance, on the same day presented by McConville. Despite a savings of $600 or 28%, McConville rejected the quote, and allegedly kept the $600 more expensive trip.
7. After being caught in his above misrepresenations, and WWT denying his demand for $4,000, McConville refused WWT's offer to send this matter to the American Arbitration Association (the USA's leading provider of alternative dispute resolution) for mediation or award, at WWT's expense. Instead, he renewed his threat that if his $4,000 refund was not processed immediately he would avail himself of the internet's usefullness as an attack weapon without need of proof or manner to enforce the rule of justice on the merits.
8. In summary, Mr. McConville misrepresents the facts as a part of a campaign to defame WWT without having to provide documents or facts before a neutral trier of fact. Instead, he has overlooked his use of omission of material facts (i.e., comparing quotes from different locations, on different dates, and using different accommodation types), and his bad faith conduct (i.e., rejecting multiple quotes delivering deep savings, ignoring the tax/fee/insurance costs, using old/out of date quotes, and refusing to submit valid documentation for his claims of findings better rates, which turn out to be false).
9. WWT provides exactly as it claims. WWT guarantees in its contract that it will beat any price by 5%. WWT's company policy is to beat it by 10%. WWT always refunds any and all commissions directly to the member. On out of network condos, hotel and rental cars, WWT averages saving its members 13-15%. In network condos average 27% to 40% savings, while hot week deal (travel on less than 60 days notice) deliver discounts at the 40-70% range. If a member has any dispute with WWT, it has the right to American Arbitration Association resolution, which is faster, cheaper and just as fair as the Court system.
McConville has a hidden agenda other than the expressed reason that WWT failed to perform. He has received all the valuable benefits under the contract, high-quality/special attention services and unparalleled discounts in travel, but has chosen to invoke the blogsphere to air his complaints rather than seek review on the merits before the Courts, AAA and/or any other impartial trier of fact."