Claimant says: "Short version: 1) TAP Air Portugal failed to comply with international regulations and took off with baggage belonging to a passenger who had checked in but did not board the plane on November 7 2021. It therefore had to make an emergency landing and jettison almost a full load of fuel (an emergency landing that sent a terrible jolt through my broken shoulder). This resulted in an unscheduled and highly inconvenient overnight at Dulles while our $150 hotel room in Charlotte sat empty. 2) TAP Air Portugal failed to take” ...Show more »

Claimant says: "Short version: 1) TAP Air Portugal failed to comply with international regulations and took off with baggage belonging to a passenger who had checked in but did not board the plane on November 7 2021. It therefore had to make an emergency landing and jettison almost a full load of fuel (an emergency landing that sent a terrible jolt through my broken shoulder). This resulted in an unscheduled and highly inconvenient overnight at Dulles while our $150 hotel room in Charlotte sat empty. 2) TAP Air Portugal failed to take reasonable care of a disabled passenger needing wheelchair assistance and essentially abandoned them. It should have been, again, elementary to communicate schedule changes with wheelchair assistance. Instead injured passenger endured pain, distress and hours of needlessly trying to sort out changes. 3) TAP Air Portugal has either completely siloed its customer assistance agents or failed to train them in how to properly assist passengers (disabled or otherwise) in such a situation and escalate help. The agent we spoke to wasn't even able to see that the flight had already been rebooked, let alone check hotel assistance. Full story: I tripped over an odd water feature near Lisbon's Oceanarium during a blinding nighttime rainstorm and badly fractured my shoulder/arm. Two days after undergoing surgery, on November 7 2021, I headed back to the US in a business class seat on TAP Air Portugal, my travelling companion sitting an expensive full-price one-way seat back in economy. As I was in a great deal of pain and taking pain pills, my wide seat had been booked with wheelchair / disabled assistance for the entire route, including the connecting flight to Charlotte NC. A while into the flight, TAP Air Portugal started calling for a certain passenger to make himself known, which he didn't. Then they told us that corporate had made the decision that we had to make an emergency landing in the Azores. The reason quickly became clear—security had sent a passenger back to get a Covid test shortly before take-off. As our tests (mandatory for entry into the US) had been checked twice by that point, it was a mystery to me as to how he'd got that far. What isn't a mystery is that no-one had ensured that the passenger had made it back to the plane before take-off—and it would have been a miracle if he had. No-one bothered that his baggage was on the plane without him, either. Belatedly realizing the security risk to passengers, crew, and the plane itself, not to mention the violation of international regulations, the order was then given that we must jettison fuel and turn back to make an emergency landing in the Azores. So during COP26, an airline whose CEO had recently given an interview about the importance of the environment jettisoned almost an entire load of fuel due to sheer incompetence. Sure, most of the fuel likely evaporated if we were high enough (unknown) but that vapor still goes into the environment. The passengers, even those with terribly hungry young children, took the 3 hour delay and the prospect of missed connections with remarkably good grace, as did we—even though we were unable, at that late hour and with no phone service, to cancel our $150 room at the Sheraton at Charlotte airport. Arriving at Dulles at midnight local time (4 a.m. to us) hazy with fatigue and pain, we were pleased to see the wheelchair waiting. The wheelchair person, hearing that we'd missed our connection, checked our details into her handheld device and whisked us through passport control and customs at great speed. All of a sudden we were in Arrivals with absolutely no idea of what to do next as it dawned on us that she didn't have any idea what she was doing. All she could say was that everyone had gone home, including TAP Air Portugal and the connecting carrier, United. We sent her off because obviously she had no clue what to do and we couldn't get back into security. She was very nice but clearly hadn't been properly trained and TAP Air Portugal hadn't given her sufficient instructions. If I had been more severely disabled, I have absolutely no idea what would have happened to me. We sat and called TAP Air Portugal. After more than 45 minutes on hold, we reached someone who could only say that there were no more United flights until two days later and we were on our own. He said there should have been someone at baggage claim/customs (neither I nor my vision-impaired travelling companion had seen them) but he was unable to call anyone at the airport. He could not communicate with anyone else at all, refer us to a hotel or supervisor, or give us another number to call—all he could do was rebook us on a flight 2 days away. There was no-one at the TAP Portugal desk upstairs, just a large crowd of people waiting for Avianca. At around 2 AM we gave up and headed for the exit to find a taxi. By sheer coincidence we ran into someone from passport control who recognized us. He said they had been calling us in customs but since we weren't there, of course we had heard nothing. He then told us to go to the office behind TAP Portugal's desk to get our new bookings, and called up to alert any remaining personnel. We then obtained our hotel vouchers but we could not even contemplate waiting for a shuttle and struggling with baggage (which we would not have had to do in Charlotte) so paid for a taxi to the distant hotel, where the clerk didn't understand the vouchers and took what seemed like hours to figure out how to check us in. We then (at 2:30 am) rebooked the 8 a.m. flight TAP Air Portugal had booked for us for a more reasonable 12:30 pm flight. All in all, TAP air Portugal caused us, but especially me, a huge amount of pain, frustration, and worry. It was all completely unnecessary. None of it would have happened if staff had been properly trained and empowered.*” ...Show less »

Claimant says: "On April 29, 2020 I wrote a check to Hettinger Heating & Air to prepay for a meat case. The check was in the amount of $6000.00. The check was deposited on May 1, 2020. I understood that the meat case was to be delivered in two and a half months. Around June I asked Mike about the time element and he told me he forgot to order the case, but he would do it that day with an understood arrival day around August. I have been calling both Mike's personal number and his business number for two months now. It is my understan” ...Show more »

Claimant says: "On April 29, 2020 I wrote a check to Hettinger Heating & Air to prepay for a meat case. The check was in the amount of $6000.00. The check was deposited on May 1, 2020. I understood that the meat case was to be delivered in two and a half months. Around June I asked Mike about the time element and he told me he forgot to order the case, but he would do it that day with an understood arrival day around August. I have been calling both Mike's personal number and his business number for two months now. It is my understanding that he has moved to his farm in Wisconsin. I have done business with Hettinger Heating &Air for years, so this is quite disturbing to me. I feel that it is in my rights to ask for my money back, with interest. Thank You H&L Super Valu Buffalo, SD 57720 605-375-3525*” ...Show less »

Claimant says: "On 8/17/17, my wife and I met with Timothy, a representative of AIRTIME Air Conditioning & Heating at our home at ***** The reason for the meeting was that we were having problems with a brand new air conditioning unit recently installed by another company at a cost of over $8,000. After an analysis of the system he indicated that the diameter of the duct work in the attic was not adequate for the size of the new AC unit. As a result, the air would not circulate properly and cause condensation which would cause the syst” ...Show more »

Claimant says: "On 8/17/17, my wife and I met with Timothy, a representative of AIRTIME Air Conditioning & Heating at our home at ***** The reason for the meeting was that we were having problems with a brand new air conditioning unit recently installed by another company at a cost of over $8,000. After an analysis of the system he indicated that the diameter of the duct work in the attic was not adequate for the size of the new AC unit. As a result, the air would not circulate properly and cause condensation which would cause the system to shut down. He also stated that the system static pressure was at .6 to .7 and should not be greater than .2. He indicated that all new larger diameter ducts would resolve these problems at an estimated cost of $7,500. After continuing problems and service calls on the system, on 2/7/18, we agreed to the new ducts. They were installed the next two days. At the time, Timothy stated he would stop back in two weeks, and if water was still filling the safety drip pan, he would install a drain. My wife was also present during this verbal agreement. In a conversation with him today, he denied ever agreeing to that. When I tried to explain, he kept interrupting me. When i asked him to please let me talk, he hung up on me. This is not the professional behavior i have a right to expect. Because the condensation issue has not been corrected, my wife, who has MS, has to climb up a ladder every two days with a wet shop vac and drain 10 to 12 gallons of water from the drip pan or the system will shut down. She then has to drag the vac to the street and empty the water. After spending over $15,000, this should not be happening. I am away on business most of the time, or I would be emptying the water.*” ...Show less »

Claimant says: "On 10/19/2017 we booked flight #79277F from Punta Gorda Sirport Fl to Stewart International Airport NY departing on Mar. 05, 2018 and returning on Mar. 12, 2018. We paid $662.92 on our Visa card. It included priority boarding, carry-on-bag charges and seat selection fee of $94.00. We were given seat #1A and 1B and when I went on line to print our boarding passes we were given seat l4C and 24B. I was able to obtain two seats in row #5 together. On the return flight we were given seat #1A and 1B and when I tried t” ...Show more »

Claimant says: "On 10/19/2017 we booked flight #79277F from Punta Gorda Sirport Fl to Stewart International Airport NY departing on Mar. 05, 2018 and returning on Mar. 12, 2018. We paid $662.92 on our Visa card. It included priority boarding, carry-on-bag charges and seat selection fee of $94.00. We were given seat #1A and 1B and when I went on line to print our boarding passes we were given seat l4C and 24B. I was able to obtain two seats in row #5 together. On the return flight we were given seat #1A and 1B and when I tried to obtain my boarding passes we were given seat #3D and #4B. As we paid extra for seat selection I would like a refund for the $94.00. I have tried calling the 702-505-8888 number 4 times and have held on for 40 minutes each time and no one answers. I am thoroughly disgusted with Allegiant Airlines. This was our first trip with them and we do fly to NY 4 times a year and would use this airlines but we would like to have better service when we pay for it and don't get it. Also there should be some way to talk to some one without waiting so long. I also tried e-mailing them but was told the address was not correct. Any thing you can do to help in this situation would be helpful.*” ...Show less »

Claimant says: "Theresa Ory is the owner of D'S Enterprise. She has not returned my security deposit of $650.00.. Her own lease states it will be returned within 30 days of move out. I moved May 1, 2017. The apt. was clean and no damage. Left it in much better shape than when we moved in.”