Comments and Feedback from Users
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Commented By:Shameka W.
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Recommended:No
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On:20-Mar-2018
Shameka W. says:
For the following reasons: 3 failed appointment attempt to correct the panel that is currently not being monitored. I was charged six months for service and my home was not being protected. I was rail road in to signing up with your company. I was told I had 3 days to decide if I wanted to keep the service because i informed the salesmen that my husband was currently working and i need to consult with. And when I called I was told I only had 3 hours to cancel and if I did I was responsible for 60 mos of service totally $2699.40. I was told he lied to me and they are sorry. I was lied to when someone knocked on my door and said did I hear about the serious of break in, in the neighborhood. It was a lie. So far I have paid 6,478.56 in monthly payment that was taking out of my account automatically.
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Vivint Inc.’s Complaint History (10):
10 claims are currently posted for public review and comment
:
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- Claim
- Seeking:
For:
- "This feels like a scam to me."
- Bad business practices
- Contract / Agreement dispute
- Customer service runarounds
Claimant says:I believe Vivint Security is a scammer. I was approach by a salesman at my house more than 2 years ago. i told him I already had a security contract with AT&T. He went on to show this panel that I could contact from anywhere with my phone or IPad. Their prices were lower.. i noticed that I never set my security or used my devices to contact th...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
Claimant says:
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
Claimant says:I purchased a home in Long Beach, California in May 2015. I was to take over Seller's security contract with Vivint, Inc. I phoned Vivint around May 18, 2015 to take over the Seller's previous account. The Vivint representative told me that it would cost me $75 per month. I objected and said that the Seller had quoted me a much lower monthly ra...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:On April 18.2014 I called to have Vivnt security systems install a medical alert system to my unit. A serviceman (Long Her) came to install it on April 19, 2014 the very next day. On April 21, 2014 in the early A.M. the unit kept beeping so I called service. They walked me through a process that did not work. They than said we will have to send a ...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
Claimant says:On 12 Aug 2011 Spencer Olsen came to my house telling me about the Vivint alarm system and how it is better than ADT because it is wireless and how someone on my street had their house broke into and the wire was cut so the alarm did not work and they also said their system would cause your electric bill to go down. I was very sick that day and I w...
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