Complaint History & Business Rating for Vivint Inc.

4931 North 300, Provo, Utah, 84604-5816, United States.

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What Vivint Inc. customers think NEW

  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
  • 8 customers reporting.
  • Rate your experience with Vivint Inc.

Comments and Feedback from Users

  • Commented By:Shameka W.
  • Recommended:No
  • On:20-Mar-2018
Shameka W. says: For the following reasons: 3 failed appointment attempt to correct the panel that is currently not being monitored. I was charged six months for service and my home was not being protected. I was rail road in to signing up with your company. I was told I had 3 days to decide if I wanted to keep the service because i informed the salesmen that my husband was currently working and i need to consult with. And when I called I was told I only had 3 hours to cancel and if I did I was responsible for 60 mos of service totally $2699.40. I was told he lied to me and they are sorry. I was lied to when someone knocked on my door and said did I hear about the serious of break in, in the neighborhood. It was a lie. So far I have paid 6,478.56 in monthly payment that was taking out of my account automatically.
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  • Commented By:Mary D.
  • Recommended:No
  • On:24-Apr-2017
Mary D. says: They are unprofessional and scammers. They prey on elderly and minorities. They tried to get you on bank drafts, this way they can charge you without answering your complaints. They don't let you know what is coming at you. They will sound the alarm when they are dissatisfied with your account.
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  • Commented By:Wendy J.
  • Recommended:No
  • On:01-Mar-2017
Wendy J. says: I would not refer anyone to vivint, because they have not tried to remedy my situation at all. When you call you have to wait forever for the call to be answered , they make appointments they don't keep, they hang up on you when you complain, and lastly still have not received any credit for not being able to use camera.
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  • Commented By:Mary D.
  • Recommended:No
  • On:26-Jan-2017
Mary D. says: They are fraud and can not even rate them! They don't disclose their intentions and start badgering with alarms sound when you are past due. I sent them my emails stating I wanted to close my account with them. They never answered my emails and request to terminate. When I owed them $112.00 then they started with their alarms going during dinner and before bedtime. They are very unprofessional!
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  • Commented By:Catherine M.
  • Recommended:No
  • On:01-Jan-2017
Catherine M. says: They charge you for an additional 30 days after you request service be canceled even though I had fulfilled my conract. I feel it's wrong to charge customers for service they don't need or want any longer
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  • General satisfaction
  • Quality of products or services
  • Responsiveness to problems or complaints
  • Value for money
  • Professionalism
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Vivint Inc.’s Complaint History (10):

10 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    My Claim vs. Vivint Inc.

    For:
    • Commercial / Other dispute
    Claimant says:(Admin note: Personal info has been removed from public part of the complaint and put into the private part) I (xxx1) am filing this complaint against Vivint Inc. Its headquarters is located at 4907 N. 300 W. Provo, UT 84604.A few years ago, I co-signed for an alarm system for (xxx2) Vivint Inc. had me to sign the contract as a co-signer via e-ma...
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    • Claim
    • Seeking:

    My Claim vs. Vivint Security Systems

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Customer service runarounds
    • Problem with a service
    Claimant says:We are 70 and 79 years old. We fell for a pitch from a door-to-door salesman for Vivint. They installed equipment which they never explained and failed to supply necessary tools. ie sensors on their thermostats which were to be used to remotely control heat and cooling but we didn't know we even had these and never received the remote controls t...
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    • Claim
    • Seeking:

    S.W. vs. Vivint Inc.

    For:
    • "I just feel ripped off."
    • Customer service runarounds
    • Overcharge or billing error
    • Problem with a product
    Claimant says:<p><span style="line-height: 115%; font-family: 'Calibri','sans-serif'; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language...
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    • Claim
    • Seeking:

    J.C. vs. Vivint 4931 N. 300 W., Provo, Ut 84604 – 5816

    For:
    • Bad business practices
    Claimant says:<p class="MsoNormal">To whom it may concern:                                                                                                             March 27, 2017</p> <p class="MsoNormal">In May 2015 a young man walked up to my door and asked me if I had a security system. I told him yes, that I was with ADT; he then proceeded to tell me about...
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»

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