Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    Carmen Williams vs. Verizon Wireless

    For:
    • "I just feel ripped off."
    • Customer service runarounds
    • Overcharge or billing error
    Claimant says:I was charged by Verizon $942 for one line for international calls. I had an international plan and according to them I called in October and had it removed. i know I did not have it removed because my son did not return to the states until December 22, 2015 and possibly would have renewed his contract and returned January 10, 2016 so I was waitin...
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    • Claim
    • Seeking:

    Norma Amador vs. Verizon

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:I went into the store two years ago on 2/2014 to purchase two phones and they gave me a two year contract which would of ended on 2/2016, I have spoken to Verizon regarding our bill , due that they charge us an early termination fee of 160.00 for each phone. which totals 320.00 I spoke to employee Vanessa Laurel several times. She stated, "we...
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    • Claim
    • Seeking:

    Lynn Hilton <b>vs.</b> Verizon Wireless

    For:
    • Bad business practices
    Claimant says:I was ready for an update on my phone & I do not see well so thought I would get a phone with larger fonts. The person who waited on my fiancé & I said he was there to help clean up the store so he showed me an LG10 phone..I said how much is this phone..he stated $100.00. I said little bit much but if I like the phone maybe., We continued & I be...
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    • Claim
    • Seeking:

    Verizon Wireless

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Overcharge or billing error
    • Problem with a service
    Claimant says:In Dec 2014 I participated in a trade in program where I could purchase a new iphone and trade in my old one for up to a value of $200.00. I traded in my iphone 5 which was in perfect condition, we never rec'd the card. I made NUMEROUS contacts through email to the trade in program and orig was told we would receive it shortly. That never happened....
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    • Claim
    • Seeking:

    My Claim vs. Verizon

    For:
    • "I just feel ripped off."
    • "This feels like a scam to me."
    • Bad business practices
    • Contract / Agreement dispute
    Claimant says:I have a copy of the original letter that was sent. Verizon was paid for 37 months for Internet Security from April, 2009. On May 29,2012 I was told I did not have Verizon Internet Security. A guy in India, who I was transferred to by Verizon for computer help, was able to go back to when I started with the Internet. I called customer service ...
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«»

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