Complaint History & Business Rating for Verizon - Headquarters

1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States.

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  • Industry: Telecommunications
  • Employees: 177,300
  • Est. Yearly Revenue: USD 127 billion
  • Officer(s): Mr. Lowell McAdam
  • Year established: 2000

What Verizon - Headquarters customers think NEW

Comments and Feedback from Users

  • Commented By:Geraldine B.
  • Recommended:No
  • On:06-May-2017
Geraldine B. says: My phone still gets hot and they did not satisfy my claim.
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  • Commented By:Frank N.
  • Recommended:No
  • On:17-Mar-2017
Frank N. says: Vorizion does not care about their customers thjey won't even contact me back
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  • Commented By:Alma J.
  • Recommended:No
  • On:07-Mar-2017
Alma J. says: Nothing was ever really settled with them whenever I went to their office. They talked me into something I had no Idea would cost us more money. They could never explain to me why the bill was getting higher. I do know that m sons phone h purchased from them was to be billed separately, and it wasn't. I fact he ended up buying another phone from a different store that was not Verizon. I will never go back to them as a costumer.
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  • Commented By:Vibhuti M.
  • Recommended:No
  • On:29-Dec-2016
Vibhuti M. says: Verizon has not responded to my complaint.
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  • Commented By:John H.
  • Recommended:No
  • On:14-Dec-2016
John H. says: Current pricing consideration for monthly charge far exceeds that of competition, but Verizon will not change. Data charges monthly are not justified and in many cases not fair, but they cannot offer why. Correction - would be to bring back unlimited data as they have had previously; thus customer base would not need to seek services through other suppliers.
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Verizon - Headquarters’s Complaint History (121):

122 claims are currently posted for public review and comment :

    • Claim
    • Seeking:

    My Claim vs. Verizon Fios (Headquarters) Dispute

    For:
    • Problem with a product
    • Problem with a service
    Claimant says:I have had a land line with Verizon for 30 years. On Friday, Nov 6th I switched over from Optimum to Verizon FIOS. I kept the land line # (516)741-0892 and it just became digital voice as part of the FIOS package. As part of the order, I had asked for a second line and wanted to get rid of Vonage, which I had been using for a fax and speaker. When ...
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    • Claim
    • Seeking:

    Verizon Dispute

    For:
    • "I just feel ripped off."
    • Overcharge or billing error
    Claimant says:I would like to make a claim for overcharges in my verizon acc for over a year. I started to get over charges when i started to be charged for 2 phone lines that i never requested. even though, i called several times to cancel the number that appear in my account, didn't happened for 5 months, during those month, i paid double every month. Eery t...
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    • Claim
    • Seeking:

    My Claim vs. Verizon (Headquarters) Dispute

    For:
    • Bad business practices
    • Failure to honor promises
    Claimant says:we have been a customer of Verizon wireless since 2004. Last week we called to inquire about decreasing our bill and upgrading phone lines. Our current bill is $175.00 per month plus the cost of insurance per line that we pay separately. The customer service representative told me the best thing to do was switch plans to the my Verizon plan, 6gb ...
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    • Claim
    • Seeking:

    Verizon Wireless Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    • Contract / Agreement dispute
    • Customer service runarounds
    Claimant says:Verizon billing is completely wrong and I cannot get ahold of a real human being to resolve this. all I get is recordings and email contact which is never pertinent to the real problem
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    • Claim
    • Seeking:

    My Claim vs. Verizon (Headquarters) Dispute

    For:
    • "I just feel ripped off."
    • Bad business practices
    Claimant says:I canceled my contract on the 29 of july, which was one day into next billing cycle. Due to the fact that my phone contracted a virus. And they wasn't able to do anything for me. And Verizon wouldn't allow me to cancel till Aug 28th. They (Verizon) refused to prorate the bill. My ending bill was 240.00 for my unusable service and a 200 dollar canc...
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«»

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