Comments and Feedback from Users
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Commented By:Ashley W.
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Recommended:No
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On:01-Sep-2017
Ashley W. says:
I left the country in March to move back overseas after having a contract and phone lease which I brought out, (there was no outstanding debts or payments on the account which was fully closed). Upon leaving I asked that the phone be both domestically and internationally unlock to which I was told by spring that it had been. Upon arriving back to the UK my phone worked to which I thought that Sprint had actually kept to their word despite all the awful reviews they have.
My early optimism was wrong. Upon returning to the USA in August to work for a few months I went to get a new prepaid sim card for MY IPHONE, that I brought and own from sprint. Upon placing the new prepaid sim card it was evident that sprint had not unlocked the phone domestically like they had assured me. I then called their customer service from the new carrier's stores to have them assure me it will be done in 24-48 hours.
That was on August 13th. It is now September 1st, and 16 phone calls/internet conversations and in store conversations, I am still waiting for my phone to be unlocked and sprints activation policy to be removed from MY cell phone so that I can use this new Sim card. I have lost thousands in business, probably about 24 hours of inconvenience/frustration trying to deal with this EXTREMELY unprofessional company and my patience with a company that has no pride in its customer service.
It is clear from other individuals reports and complaints that this is something they do not resolve for customers, which is illegal and should be punished. I have purchased the device outright so should have access to be able to use on any network I feel is best for myself as a consumer.
Safe to say I will never return to sprint or advise anyone to switch to them.
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Sprint (Headquarters)’s Complaint History (34):
34 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
Claimant says:I bought 2 phones in March from the Sprint store online. They used the purchase payment and applied it to my bill saying I had a past due amount. I haven't missed a payment and we went through the bill. At the time of purchase the March bill was not due until the 24th of the month. This is the 2nd time they've done this.
My name is Terrence Richar...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Overcharge or billing error
Claimant says:I am trying to get my hotspot device turn off. I just received a new bill for dec. 26 to Jan. 25 for $113.17 and $37.59 due 3-20-16 . Please stop the bill and turn the hot device off ., I do not have it.
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:Cancelled my cell phone service on 4/26/15 4:40 p.m. with "Gabriel" who said to call back on 5/1/15 since April was almost over. I called on 5/1/15 and talked with "Jeannie" at 9am. We agreed that I would make payments at $25.00 a month so I made that first payment with her for the month of May. Jeanne said I would receive monthly billing statemen...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Problem with a product
Claimant says:I'm writing you because i want you to hear from one of the many dissatisfied Sprint customers. In addition, I've been unable to get my issue resolved. It began when I went to the Sprint store to pick up the IPhone 6 I ordered previously at tucson marketplace, 1065 E. Tucson Marketplace Blvd. Ste 101. I waited with my young son for close to 3 hours....
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- Claim
- Seeking:
For:
- Bad business practices
- Customer service runarounds
- Failure to disclose facts
- Poor Value for Money
Claimant says:SPRINT IS THE HIGHEST COST, LEAST VALUE, LEAST SERVICE AND IS ALWAYS RANKED LAST BY NATIONAL CUSTOMER SURVEYS. IT IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH AND THEY ARE A FAILING BUSINESS THAT WILL GO UNDER AND GO OUT OF BUSINESS. I CLOSED MY ACCOUNT WITH SPRINT ON OCTOBER 19, 2012 AND TALKED WITH SHAWN MULLIGEN WHICH IS ONE OF THEIR HEAD...
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