Comments and Feedback from Users
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Commented By:Ashley W.
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Recommended:No
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On:01-Sep-2017
Ashley W. says:
I left the country in March to move back overseas after having a contract and phone lease which I brought out, (there was no outstanding debts or payments on the account which was fully closed). Upon leaving I asked that the phone be both domestically and internationally unlock to which I was told by spring that it had been. Upon arriving back to the UK my phone worked to which I thought that Sprint had actually kept to their word despite all the awful reviews they have.
My early optimism was wrong. Upon returning to the USA in August to work for a few months I went to get a new prepaid sim card for MY IPHONE, that I brought and own from sprint. Upon placing the new prepaid sim card it was evident that sprint had not unlocked the phone domestically like they had assured me. I then called their customer service from the new carrier's stores to have them assure me it will be done in 24-48 hours.
That was on August 13th. It is now September 1st, and 16 phone calls/internet conversations and in store conversations, I am still waiting for my phone to be unlocked and sprints activation policy to be removed from MY cell phone so that I can use this new Sim card. I have lost thousands in business, probably about 24 hours of inconvenience/frustration trying to deal with this EXTREMELY unprofessional company and my patience with a company that has no pride in its customer service.
It is clear from other individuals reports and complaints that this is something they do not resolve for customers, which is illegal and should be punished. I have purchased the device outright so should have access to be able to use on any network I feel is best for myself as a consumer.
Safe to say I will never return to sprint or advise anyone to switch to them.
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Sprint (Headquarters)’s Complaint History (34):
34 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:On October 16th, 2016, Based on Sprint's advertising that I could get Sprint Service for half the cost of Verizon Service (and) get $50. for each referral, i switched from Verizon to Sprint. We signed a 2 year contract for $73.06 per month and I referred 4 people that also switched. Under signed contract, Sprint would give me a visa card for the am...
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- Claim
- Seeking:
For:
- Commercial / Other dispute
Claimant says:My problem is with the cell phone carrier, Sprint. Last December I went into their corporate store in Temecula, CA to drop a line from my family plan and possibly renew the other two lines on my existing plan. I was told that I was eligible for their current promotion at the time: adding 2 Samsung Galaxy smart phones for a one-time fee of $8.00 per...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:My name is Leila Ruble Cook and I was a very happy US Cellular customer. Sprint took over US Cellular and my account was placed with them. My US Cellular bill was $100.00 a month for 3 lines. Sprint told me when taking over my account that everything would remain the same. It did not. They also told me that US Cellular towers still remained. My bil...
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- Claim
- Seeking:
For:
- Problem with a product
- Problem with a service
Claimant says:Purchased a Samsung Galaxy S6 cell phone at the Sprint store in Frankfort, KY on 12/14/2015.
Have has consistent problems with this phone, it gets extremely hot when I am on the phone, it gets extremely hot when I charge my phone, my charger cord and plug gets extremely hot, have a fear it might burn my house down while charging during the night. ...
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- Claim
- Seeking:
For:
- Commercial / Other dispute
Claimant says:My name is Herb Soldyn, I was a Sprint customer for eighteen years until a month ago. When my final bill was ready to be viewed online it just gave me a total amount & I requested to see the whole bill. This past Friday October21st a manager from Sprint said I need a special code to see the whole bill. I was told by the manager to give them forty e...
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