Public Mediation

My Claim vs. Verizon wirerless Dispute

T. P. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $250.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4804456
    • Amount Involved: 250.00
    • Filed On: Jun 11, 2014
    • Posted On: Jun 22, 2014
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"My girlfriend and i purchased two cell phone chosen on the mail and rebate. We purchased these phones the day after Thanksgiving. Upon purchase the sales lady told us it's not uncommon for mistakes with the rebate. So the sale rep. filled out the paper work for the rebate herself and told us all we had to do was stamp and mail the envelope in. It's been over 7 months and still no rebate i called Verizon customer service to ask what was happening with our rebate and why we haven't got it and they apologized and told us they were going to put 250 dollars on our credit card and that the process would take a couple days. I called back 2 days later 6/11/14 to see if they could put the money that was suppose to go on our credit card towards our bill instead... I was then told by an account manager that I had made up the whole thing and that I never sent the mail and rebate. That I was lying. I was also told since I didn't get my rebate in time that I was no longer eligible to receive the rebate that was agreed on when we purchased the phone..I've been insulted, told I was a liar and spoken to like I don't pay for my service. I will not let this go. Even if I have to pursue legal action and will be looking for another cell phone provider"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: an apology from Kelly (account manager) for her rudeness Jun 26, 2014 N/A
Cash
1. Compensation: For the 250 dollar rebate that we were suppose to get Jun 26, 2014 $250.00
2. Other – Copy claim to regulators Jun 26, 2014 $14.99
3. Other – Pay for claim posting cost Jun 26, 2014 $7.99
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer to resolve this complaint.
Cash total : $272.98
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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