Public Mediation

Verizon Fios (Headquarters) Dispute

J. C. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $2,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1107458
    • Amount Involved: 2,000.00
    • Filed On: Oct 04, 2014
    • Posted On: Oct 15, 2014
    • Complaint(s):
      • Failure to honor promises
      • Problem with a service
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On Sept 5 I called Verizon Fios informing them that I'm moving and need their services moved to my new location. They confirmed an appointment for Saturday Sept. 12, 2014 between 1PM to 5 PM. On that date I called at 3 PM for a status report. The appointment was cancelled without bothering to inform me! The reason used was because 'Fios service is not able in my area.'
Which is kind of odd since the other tenants, in this apartment building, have Fios. The Customer Service Rep. investigated this matter and assured me that a Verizon engineer will call me on Monday, Sept. 14.
On Wednesday, Sept. 16 I called Verion to cancel my order since I received no call backs.
and went with another provider. I went one week with no TV, Interent or phone service.
Also, I wanted to keep my old phone number (718-837-1616) since it's been in my family for close to 60 years. In order to have my old number transferred over to my new provider I must first have that number reactive by Fios, as told by a Verizon rep.
I called Verizon to have that number active again. It was explained to me that a tech has to setup the line at my new location to have the transfer done. I agreed for an appointment of Saturday, October 4, 2014 between 8AM - 12 Noon with the assurance that this will be the first stop the tech will be dispatched to.
It's now 10 AM and when I called Verizon for a status AGAIN this job was cancelled with NO REASON GIVEN! AND NO CALL BACK TO INFORM ME SO!
I want Verizon to pay me for the stress it put me through through their incompetence by: paying my installation costs of going to another provider, one year cable bill, and they must incurred ALL expenses and costs of having my phone number transferred over.
Joseph Caruso"
...
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What Claimant Wants Hide
Non-Cash
What By When How Much
1. Complete project: Reactiviate my phone line at MY convience. Oct 19, 2014 N/A
2. Apology: Verizon Fios Oct 19, 2014 N/A
Cash
1. Compensation: Pay for all costs and expenses incurred, and time I wasted waiting for this service. Oct 19, 2014 $2,000.00
Just make me happy!
Claimant invites Verizon - Headquarters to make a fair offer to resolve this complaint.
Cash total : $2,000.00
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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