Public Mediation

S.S. vs. Occidental Resort Cancun Mexico And Allegro Hotels Assetts Holdings Lasvagus Nv

S. S. vs. Occidental Vacation Club - Formerly Allegro Vacation Club - Barceló Hotel Group - Hotel Assets Holding, Ltd
Hotel Assets Holding, Ltd: PO Box 96058 Las Vegas NV 89193-6058, Soildaridad Quintana Roo, Mexico
Amount Involved: $794.58
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1549642
    • Amount Involved: 794.58
    • Filed On: Jun 26, 2017
    • Posted On: Jul 07, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"We took a trip to Occidental Resort in Cancun Mexico. We opted to sign upj for time sharing. Within the timeframe allowed, we issued the proper documentation to opt out of the contract. We waiting for the original deposit but was shorted $500.00. We had originally scheduled a yacht trip for the $500.00 but cancelled and were told we would get a refund to the account. We have issued many emails to the Occidental and the governing body that withdraws fees for the time share, Allegro Hotels Assets holdings PO Box 96058 Las Vagas NV 89193. 
Alegro withdrew $294.58 from my account unauthorized. We had tha contract null and void for months before they took the moneys out. I called and was told they will not refund the money but would put a stop on future withdrawals. I have since closed that account to prevent more unathorized withdrawal potential.
I would tell anyone that Occidental and Allegro are dishonest, theives and have no integfrity whatsoever. I am expecting the $500.00 and the $294.58 retunred and will continue to let eveyone I know what a sahm these (2) businesses are.
My family is so upset with this, and has cost so much anquish it has affected us so negatively. Please if there is anything you can do to helpo us and this from potentially happening to the next hard working family, we would appreciate your help. "
...
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Claimant timeline (1) - Hide
  • 06-21-2017 — call from Lifestyle (associated with Allegro)
What Claimant Wants Hide
1. Refund: refund for yacht trip not taken Jun 26, 2017 $500.00
2. Refund: money withdrew for fee when no contract in place Jun 26, 2017 $294.58
Cash total : $794.58
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Occidental Vacation Club - formerly Allegro Vacation Club - Barceló Hotel Group - Hotel Assets Holding, Ltd. This claim will remain posted until resolved
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