Public Mediation

L'Oreal Dispute

Co vs. L'oreal
Dubai, United Arab Emirates
Amount Involved: $25,000.00
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 3364711
    • Amount Involved: 25,000.00
    • Filed On: May 22, 2014
    • Posted On: Jun 15, 2014
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I had the most horrible, dangerous and painful reaction, The pain I went through was unbearable, like my head was dipped in acid and it was burning me with ferocious depth...for hours after I rinsed it off, (and I only had it on for 10 minutes) it was so intense and unbearable that according to my sister that was here with me, I was holding my head and screaming and crying. I was in such a shock that I can hardly remember what i was doing.

I put ice all over my head and soaked it with rose water to calm it .... and keep the acid feeling down.

I could not open my eyes as they were so bloodshot that there was no white on them, only blood, the colou​r was mixed with the read almost disappearing into the red, it was horrific and terrifying... they were like two balls of blood, and burning and hurting me really badly.

My hair has been falling off a lot after that and still is a bit.

It is possible that that has caused the damage to my cornea .THIS IS NOT JOKE.

There is no excuse for this.

I have been using this product for over 5 years.

This lead me to investigate the product further, finding that the PPD which is in almost all hair dyes, and more so in dark colours, has very detrimental effects to health, there has been at least two cases of young girls dying in UK.

L'oreal is a huge multinational, they are pretty ruthless and they simply dont take responsibility for their products that cause so much damage.

L'Oreal is taking no responsibility and denying PPD and their formula is dangerous, which is ridiculous.

I am collecting articles on this here:http://www.pinterest.com/corabengolea/loreal-castings-horror/

L'oreal has emailed me, finishing their email with "Please note that our company reserves all rights to use all available legal means and defend itself vigorously against any defamatory information concerning any of our product." which for me is a little like a threat."
...
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Exhibits View
Additional Communication Between Claimant and L'oreal Hide
  • Jun 12, 2014, Claiming party added:

  • I have received yesterday an email from Sara at Loreal Dubai. Here is her email and my reply.

What Claimant Wants Hide
1. Compensation: Ophthalmologist fees, suffering intense pain and stress Jul 31, 2014 $5,000.00
2. Damages: unusual loss of hair and possible permanent damage to the cornea of my eyes. Jul 31, 2014 $20,000.00
3. Other – Pay for claim posting cost Jul 31, 2014 $7.99
4. Other – Copy claim to regulators Jul 31, 2014 $14.99
Cash total : $25,022.98
  • 0
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Respondent's Counteroffer

There has been no response to this claim from L'Oreal. This claim will remain posted until resolved
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