Public Mediation

jennifer convertables-Dispute-#2452725

J. P. vs. Jennifer Convertibles
417 Crossways Park Drive, Woodbury, New York, 11797, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2452725
    • Amount Involved: N/A
    • Filed On: Aug 16, 2013
    • Posted On: Aug 26, 2013
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I took delivery of three beds, and did not notice at the time of delivery that one of the headboards had a slit if the top, as the color is dark brown vinyl, and I was leaving for vacation. When I got back from vacation and noticed the damage, I called Jennifer Convertibles and they sent someone out to evaluate the damage. The service man took one look and said that it was an obvious razor cut when the box was removed, as I also knew. When the report was reported, I was told that they would replace it, but that I would have to pay $99. for the replacement, which is outrageous! They stated that there is a 7 day time frame to report delivery damage, and did not care that we were away for that time. All that I want is a replacement for the damage, and they will not do the right thing. They are a terrible company to deal with, and if you can do anything to help me, I would be very grateful.
Thank you,
Janice perri"
...
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Additional Communication Between Claimant and Jennifer Convertibles Hide
  • Sep 13, 2013, Claiming party added:

  • this matter is NOT resolved! Please help me with the delivery fee.

  • Sep 29, 2013, Claiming party added:

  • Terrible place of business! Not only will they make good for damaged delivery,but they want delivery fee. When I did tell them to deliver, they NEVER SHOWED UP, after waiting ALL DAY for them. When I called after waiting for 8 hours, they said that it was coming a week later!! Never even called to let me know. And I am disappointed with this PeoplesClaim for not being able to help me.

  • Sep 29, 2013, Claiming party added:

  • I was told that delivery was coming on Saturday, and waited ALL DAY, having to call them at 5 oclock to find out what was going on, and was told that the delivery would be for the following Saturday, not even having the decency to call me. Worst business. NEVER AGAIn will I shop here.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: replace headboard Aug 23, 2013 N/A
Cash
1. Other – Copy claim to regulators Aug 23, 2013 $14.99
2. Other – Pay for claim posting cost Aug 23, 2013 $7.99
3. Other – Physical delivery charges Aug 23, 2013 $2.99
Just make me happy!
Claimant invites Jennifer Convertibles to make a fair offer to resolve this complaint.
Cash total : $25.97
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Jennifer Convertibles. This claim will remain posted until resolved
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