Public Mediation

R.S. vs. Fidelity National Home Warranty

R. S. vs. Fidelity National Home Warranty
1850 Gateway Blvd STE 400, Concord, California, 94520-8446, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4854463
    • Amount Involved: 2,502.50
    • Filed On: Nov 29, 2020
    • Posted On: Dec 10, 2020
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Claimant says:
"They have been my warranty company covering my house, it's been three years and they never fix the Air conditioning system, so I got someone else to put a new system out of my pocket. Since they said only 2.500 hundred was covered. So they said i could take a buy out I said ok and they never sent it. I called them and they did not help me at all. So very unprofessional. I need help. I have been paying for that warranty for three years. They sent companies out to my house and they dont know what they are doing."
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Additional Communication Between Claimant and Fidelity National Home Warranty Hide
  • Dec 15, 2020, Fidelity National Home Warranty (responding party) added:
  • This was resolved through the California Department of Insurance.

What Claimant Wants Hide
1. Payment due: Cash out Nov 30, 2020 $2,500.00
2. Refund: Home warranty Nov 30, 2020 $2.50
Cash total : $2,502.50
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Respondent's Counteroffer


There has been no response to this claim from Fidelity National Home Warranty. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 12-14-2020
    Report Fidelity National Home Warranty to state Insurance Commissioner More...
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