Public Mediation

My Claim vs. DIRECTV Dispute

T. F. vs. Directv
3705 Aspenwood Dr, Bedford, Texas, 76021, United States
Amount Involved: Other terms
Complaint(s): Problem with a service
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I called to disconnect because my bill went from $79.00 to $107.00 and the lady made me some promises if I would not disconnect. A bill down to $90.00, a $100.00 Visa gift card, and a free HD receiver. I called back to find out what to do with the old receiver and when I will get my gift card a man said we don`t give gift cards and if you want that you`ll have to bundle with Centurylink. LISTEN TO THE PHONE CALL Saturday Feb. 15 in the afternoon and you`ll hear the lie more than once."
...
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Additional Communication Between Claimant and Directv Hide
  • Feb 26, 2014, () added:

  • Thank you for contacting us on PeopleClaim. I need to explain that PeopleClaim is not connected to DIRECTV Customer Service and we do not have access to your account information through this avenue.

    Your comment indicates that you had a past promotional offer that was over (the reason your monthly cost went up). We do have existing customer offers that we may be able to provide. These offers change periodically and are based on eligibility connected to your account history. Not all departments have access to the same promotional offers and we did have a Visa card offer in the past (this offer does have its own requirements before being able to be activated).

    As we do not have access to your account information through this avenue, you would need to contact our Customer Service at (800) 531-5000 from 8:00 AM to 1:00 AM. This is a great way for you to call us when it is most convenient for you to reach an agent to speak with. We do work very hard to answer calls as quickly as possible

    Thank You,

    Rebecca
    DIRECTV Customer Service

What Claimant Wants Hide
Just make me happy!
Claimant invites Directv to make a fair offer.
1. Other – Pay for claim posting cost Mar 03, 2014 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Directv. This claim will remain posted until resolved
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