Public Mediation

K.R. vs. Credit One Bank

K. R. vs. Credit One Bank
585 Pilot Rd, Las Vegas, Nevada, 89119-3619, United States
Amount Involved: $1,400.00
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Credit One Bank deals me fits with crummy relations as to me a client. They do not allow all of payment I send them to be applied to my account-credit card, though it is more than minimum.

They hold the check till it is ''late,'' and pretend I got it there late. They say it takes 10 days to go through their system, 10 days to connect with my bank. 10 days to complete each step, each time to push 3 or 4 buttons?? They add to my account charges/excuses I did not authorize, and bill me.

I send them hundreds of dollars the last three months, and the amount total owed goes HIGHER ! though I have not charged anything. I started around $1700 + now it is over $2000! without me charging, or being late, except for the games they play. I can not call and talk to them about it since generally they play dreary miserable music, insisting ''your call is important to us.''

Recently I did get through and tried to talk with somebody with foreign accent, since those people work cheap. She wanted a long biography of name, zip code etc and I am sure it was right in front of her. She said to put me on hold, and after a few minutes I hung since she was not coming back. Total owed them should be about $1400+. Please help me, or tell me who will. It is hard to play even with them, a little as a customer and a big bozo credit card firm. cell 571/521-9861 Thank you for any cooperation."
...
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What Claimant Wants Hide
1. Payment due: Money owed on account. Aug 13, 2018 $1,400.00
2. Other – Copy claim to regulators Aug 13, 2018 $14.99
3. Other – Pay for claim posting cost Aug 13, 2018 $14.99
4. Other – Physical delivery charges Aug 13, 2018 $4.99
Just make me happy!
Claimant invites Credit One Bank to make a fair offer to resolve this complaint.
Cash total : $1,434.97
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "This office has received your communication. We will respond to your request by email within 7-10 business days. If you have any questions, please contact our office Monday through Friday, 6:30 a.m. to 3:00 p.m. (Pacific Time) at the telephone number listed below."

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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