Public Mediation

A.T. vs. BRB Construction Services LLC, Conway SC

A. T. vs. Brb Construction Services Llc
1111 Highway 501 Business Unit 102, Conway, South Carolina, 29526-9592, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Brb Construction Services Llc
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 5156904
    • Amount Involved: N/A
    • Filed On: Jun 22, 2017
    • Posted On: Jul 03, 2017
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I bought a home in Rosehaven.They told me they would fix any problems I had with in a year,They have done nothing.I have let them know several times. My sink has a hole in it. My kitchen floor has a nail under it all so it is coming up where they supposed to have fixed it.My garage leaks and the concrete is cracked. Nails coming up all over my house under the carpet. No seals around the doors also no locks on the doors, only have dead bolt locks and they don't close right. Cracked up top in my ceiling. Molding on house is coming loose. Rocking toilet.    thank you, Annette Townsend"
...
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Additional Communication Between Claimant and Brb Construction Services Llc Hide
  • Jun 30, 2017, BRB Construction Services LLC (responding party) added:

  • This house was purchased almost a year ago and we have not heard anything from Annette Townsend until this claim came through. After seeing this claim we have tried for a week to get in touch with her with no response. Unfortunately we could not leave a message as her voicemail box was full and it would not allow for that. We did attempt to leave a message by texting as well but there has been no response.

    Ms. Townsend has all of the warranty documents and knows how to get in touch with us if needed, but has never reached out to us. The website will not allow me to attach the documents she signed, but it clearly states in those documents that all warranty requests must be submitted in writing. We do not supply a home maintenance service but we do warranty craftsmanship and structure. If she needs a copy of those documents she can reach out to us and we will gladly supply them to her.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: All on list Jul 07, 2017 N/A
2. Replace: Kitchen rug Jul 07, 2017 N/A
Cash
1. Other – Pay for claim posting cost Jul 07, 2017 $14.99
Just make me happy!
Claimant invites BRB Construction Services LLC to make a fair offer to resolve this complaint.
Cash total : $14.99
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "This house was purchased almost a year ago and we have not heard anything from Annette Townsend until this claim came through. After seeing this claim we have tried for a week to get in touch with her with no response. Unfortunately we could not leave a message as her voicemail box was full and it would not allow for that. We did attempt to leave a message by texting as well but there has been no response. Ms. Townsend has all of the warranty documents and knows how to get in touch with us if needed, but has never reached out to us. The website will not allow me to attach the documents she signed, but it clearly states in those documents that all warranty requests must be submitted in writing. We do not supply a home maintenance service but we do warranty craftsmanship and structure. If she needs a copy of those documents she can reach out to us and we will gladly supply them to her."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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