Public Mediation

Upset long time member vs. 24 Hour Fitness 11798 E Oswego St Englewood, Co

A. V. vs. 24 Hour Fitness - Englewood, Co
11798 E Oswego St, Englewood, Colorado, 80112-7000, United States
Amount Involved: Other terms
Complaint(s): Bad business practices | Other
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 4881124
    • Amount Involved: N/A
    • Filed On: Apr 13, 2017
    • Posted On: Apr 24, 2017
    • Complaint(s):
      • Bad business practices
      • Other
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Although I have been a member since 2005 and pay my dues on time for over 10 years, no matter how many times I complain to the front desk about how stinky or gross the steam sauna is at the gym, 24 Hour Fitness in the Meridian center will not keep that steam room clean.  The pool also gets very dirty.  It would seem that they don't care about cleanliness or maintaing the gym to a decent standard for the members.  I wonder how much more cost or effort it would take to just keep those amenities clean?  It seems we pay good money to have a working sauna and pool would you think?"
...
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Claimant timeline (1) - Hide
  • 04-12-2017 — Sauna had mud on the floor and sitting area and smelled like horse and cow manure!
What Claimant Wants Hide
Non-Cash
What By When How Much
1. Change of policy: Require nightly cleaning... when the club is slow Apr 30, 2017 N/A
Cash
1. Other – Copy claim to regulators Apr 30, 2017 $14.99
2. Other – Pay for claim posting cost Apr 30, 2017 $14.99
Just make me happy!
Claimant invites 24 Hour Fitness - Englewood, CO to make a fair offer to resolve this complaint.
Cash total : $29.98
Non-cash: 1 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from 24 Hour Fitness - Englewood, CO. This claim will remain posted until resolved
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  • Comment: by Jim Wicks (1782 points) — Former Atip Intern, Occasional Contributor And Moderator
    • On: 05-03-2017
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  • Claimant's request is reasonable: clean these areas at least once a day.  Members of a health facility have a right to a hygienic environment.  
  • 2
  • Contributed Solution: by Forrest Peters On 04-26-2017
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    Manager or any Franchise holder of 24 Hour Fitness should meet with claimant and provide phone number to call for unsanitary conditions so that the facility can be inspected immediately More...
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