Public Negotiation

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Tee Shirt Order

Plaintiff
Opening StatementProvided by: Ginger S., Plaintiff
I placed an order in October 2016 and received it on Dec. 24, 2016.  The problem....When I placed the order, I wasn't given an option to select the size, so I immediately sent an email asking for the correct size.  Didn't receive an answer, just a canned message.  I also made two phone calls and left messages, no response, just a canned recording that asked for contact information and a promise to call...none received.  I finally, in December, received confirmation that I would receive the correct size.  The size I received is a child's small, a size I wore when I was probably ten and it's personalized with my grandson's name with me as the wearer, so I can't even give it away.  I'm very upset that I spent almost $30.00 for something I can't use, can't give away, and never received an adequate response or any response to my situation.  This is not the proper way to conduct a business.  I also in the interim received two emails for other customers who had seen my reaction on FB and wrote to tell me how disappointed they were that they had no received their ordered items.
vs.
mizging

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    • [-][+]My resolution
    • 5 months ago
    Sb C. (Consumer)
    It sounds like a Charge payment... that can be disputed. Not Debit. Good luck with the bank on that. Also follow with a bad review. I actually got a whole new shipment and asked to change my review.
      • [-][+]My resolution
      • 6 months ago
      Amanda A. (Justice-minded person)
      If you used a credit card or PayPal for the transaction, you can dispute the charge. Credit card companies and paypal have a form you fill out to explain exactly what happened and request a charge back. Since they didn't deliver what you ordered after repeated attempts to confirm your order, the chances are good that the charges will be reversed and you will at least get your money back. Also, did you try returning the t-shirt and request the right size? I'm assuming from your description of their customer service that a return and replacement was not an option.
        • [-][+]My resolution
        • 9 months ago
        Ginger S. (Plaintiff-unverified)
        Not sure how I became the plaintiff and respondent. How do I change that?
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