Claimant says: "On 9/2/17, I purchased a round trip ticket from BWI to Atlanta GA and back. My return trip was scheduled for 9/11/17 but it was canceled. After that, my trip was canceled four different times leaving me no choice but to buy a one way ticket on Delta for $335 to get home after missing work three days. I have been in contact with the Airlines for reimbursement and they have failed to listen to my complaint.”

Claimant says: "I purchased two airline tickets from Spirit Airlines for a trip that was to leave on Sep. 14th to the 17th. I checked the box that said trip cancellation insurance for $19.00. I was under the impression that I paid $38.00 for the insurance for both round trip tickets. I later had to cancel, and tried to get my money back, less the $38, Spirit Air insisted I did not have insurance. I paid $425 for the tickets and the insurance. I want my money back. The customer service agent I talked to was also rude and disrespe” ...Show more »

Claimant says: "I purchased two airline tickets from Spirit Airlines for a trip that was to leave on Sep. 14th to the 17th. I checked the box that said trip cancellation insurance for $19.00. I was under the impression that I paid $38.00 for the insurance for both round trip tickets. I later had to cancel, and tried to get my money back, less the $38, Spirit Air insisted I did not have insurance. I paid $425 for the tickets and the insurance. I want my money back. The customer service agent I talked to was also rude and disrespectful.*” ...Show less »

Claimant says: "I planned a trip to Las Vegas, Nevada early June, for my younger sister's wedding. I was her maid of honor and my fianc?? was the photographer, so it was very important that the both of us be in attendance. I used spirit airlines service to plan my very important trip. However I was very dissatisfied with the service I received and ultimately, my entire trip was ruined and I incurred unnecessary expenses because of a flight delay. On June 22,2013 I scheduled to fly to Las Vegas, Nevada from Houston, Texas. I purchas” ...Show more »

Claimant says: "I planned a trip to Las Vegas, Nevada early June, for my younger sister's wedding. I was her maid of honor and my fianc?? was the photographer, so it was very important that the both of us be in attendance. I used spirit airlines service to plan my very important trip. However I was very dissatisfied with the service I received and ultimately, my entire trip was ruined and I incurred unnecessary expenses because of a flight delay. On June 22,2013 I scheduled to fly to Las Vegas, Nevada from Houston, Texas. I purchased 2 round trip tickets both had 1 connecting flight in Dallas, Texas. On Thursday June 20, 2013 I checked the flight status and learned that flight NK 115 was delayed by 30 minutes. My fianc?? and I checked in 24 hours prior to departure. After arriving at the airport, we learned that flight NK 115 was delayed another 2 hours for mechanical issues. The flight was scheduled to depart Houston, Texas at 9:38a.m. and was set to arrive in Dallas, Texas at 10:36a.m. Flight number NK 469 from Dallas to Las Vegas was scheduled to depart at 10:33am and arrive in Las Vegas at 11:17am. I was told at the airport that my fianc?? and I would not get to Las Vegas today. In the agent's words you ain't going to Las Vegas today! I reasoned with the agent to give us some other options to get to Las Vegas and make it in time for the wedding. We also asked if the agent could call the airport for the connecting flight and hold it so that we could get on that plane. The agent rudely said no and the only solution she gave me, was a refund of the flight portion of my trip and that I should check other airlines and see if they have any flights. There's nothing I can do for you. This agent ID: number 29240, was very rude and did not show any sympathy or empathy for this very important life event I was about to miss. She told me that spirit next available flight to Las Vegas was at 11:10pm and was scheduled to arrive in Las Vegas at 1:24a.m. That information was useless since she seen that my returning flight from Las Vegas with a final destination to Houston flight number 214 was scheduled to depart Las Vegas at 12:10am June 23, 2013. We wouldn't have been able to board the return flight. The agent again offered me a refund and suggested that I used those funds to purchase one-way tickets with another airline. I accepted the refund from the agent and began going to each airline searching for flights to Las Vegas that would get my fianc?? and I in Las Vegas to attend the wedding. After running around the airport, for nearly an hour, I was able to find a flight that could get me in Las Vegas before 3pm. This was very upsetting to me and very costly. I was forced to pay $548.40 for 1 one-way ticket to Las Vegas from Houston. Unfortunately my fianc?? was unable to get on that flight because of the expensive cost and it was too late to check baggage for that flight. I forced to travel on another airlines alone. Unfortunately my fianc?? did not make it to the wedding to film it or take any photos. Therefore he could not be compensated for that job nor could he schedule any other jobs in place of that one because of the short notice. After arriving Las Vegas, I immediately called the customer service number given to me by the spirt representative in Houston to resolve the problem I had. I was then directed to another number and was told by that agent, that I had no returning flight and I was refunded $436.16 which was the entire flight portion of my trip and did not include the baggage fees I paid weeks in advance and my bags was never handled by spirit airlines. I was told to call spirit vacation packages, which was closed by the time I was able to call. I was not able to get a representative until Sunday at 8am and I spoke with Rosanna. She again was unable to help me, and also informed that my return flight was cancelled and she was unable to get me a return flight to Houston. At this point I was stranded in Las Vegas with very little money to get home. I had to extend my hotel stay and figure out a way to get home. In the end I had to make a 24 hour drive to Houston in a rental car and ended up arriving in Houston, Texas minutes before my scheduled court hearing.*” ...Show less »

Claimant says: "On 02-05-12, I scheduled a flight with Spirit Airlines to San Diego, CA, which is 8 days in advance. Flight scheduled for 03-13-12 - Confirmation #AE295B for flight 775. Arriving for departure the Scheduler informed me that the flight was over booked. I inquired about accommodations. The Scheduler stated that there were no more flights available until Thursday, 15th at the exact schedule time 6:20 am. Because the flight was over booked I need to pay an additional $25.00 for a stand by flight. I asked shouldn't thi” ...Show more »

Claimant says: "On 02-05-12, I scheduled a flight with Spirit Airlines to San Diego, CA, which is 8 days in advance. Flight scheduled for 03-13-12 - Confirmation #AE295B for flight 775. Arriving for departure the Scheduler informed me that the flight was over booked. I inquired about accommodations. The Scheduler stated that there were no more flights available until Thursday, 15th at the exact schedule time 6:20 am. Because the flight was over booked I need to pay an additional $25.00 for a stand by flight. I asked shouldn't this flight be guaranteed... she stated this way will be better than paying for a another ticket so therefore I will be the first stand by. Before scheduling the flight my husband, Terry also bought a Membership package for better quality service. Arriving at the airport at 5:45 and departure was 6:20 am. I was in line with 8 addition people who were just as disappointed and frustrated as I was. The original price of the ticket was $234.18 - membership $59.00 addition stand-by $25.00, which does not grantee a seat. My husband called Sprint to make a complaint about their customer services and they do not have a complaint department. My husband ended up speaking to a representative who was located in India and hung up in my husband face. The rep kept repeating no refund, no refund. inquired about transferring my ticket to another airline for convenient, no accommodation services available. No money back period. This air flight is very important to me because I have my last living sister that is on her death bed who has had heart surgery and when I arrived home after not being able to arrive at my destination that she is now being taken back to the hospital because her liver is en-larded. What does customer service means to me is being treated with dignity and respect, comfortable accommodations, if a problem arise that this airline is and should do everything possible to accommodate the customer. The customer pays for a service up front and when service is rendered that service should be provided even if the Spirit has to make other arrangement to make sure that customer is taken care of. I have traveled on many different airline and has never experience such great disappoint to this magnitude. Their service is no service to the customer at all just a customer with a dollar sight printed into each customer fore-head for addition payment and plus additional inconvenience for the customer which create extra extra monies to get to your destination. The FDA should not allow this airline to treat customers with such disrespect and inconsideration. This is not a pleasure trip; my sister is on her death bed. I am truly hurt, devastated and most of all frustrated with Spirit Airline hidden fees and services which are not refundable, making the customer feel that they not important or cared for. This type of treatment is ill reprehensible and no customer should have to tolerate this type of treatment. I appreciate you hearing my story and I pray that something is done very soon about Spirit customer service.*” ...Show less »