Claimant says: "I entered Conn's and was really impressed with the salesperson and I picked out appliances to help my daughter that had just purchased a new home. I purchase a refrigerator, washer, and dryer. Once I realized the refrigerator that I purchased was too big for the kitchen, I used the money to purchase two 65-inch Sony Televisions. Everything seemed good. Then my nightmare started. The washer that was delivered and installed did not work. It would be serval days before iI would receive another washer. Ok things happen.” ...Show more »

Claimant says: "I entered Conn's and was really impressed with the salesperson and I picked out appliances to help my daughter that had just purchased a new home. I purchase a refrigerator, washer, and dryer. Once I realized the refrigerator that I purchased was too big for the kitchen, I used the money to purchase two 65-inch Sony Televisions. Everything seemed good. Then my nightmare started. The washer that was delivered and installed did not work. It would be serval days before iI would receive another washer. Ok things happen. One of the 65-inch Sony Television where installed with no problems. The picture was beautiful. The second television was installed on the wall and plugged in. On the left-hand side middle of the way down 3 lights displayed on the screen. The installer took a picture of the TV on the wall and then took it down put it back in the box that it came in. I went to the store where I purchased the TV. I spoke to the manager. He told me there was nothing they could do. He gave me a number to call. I went to my car and called the number. I had to talk to several people before  I spoke with someone who was able to help me. I spoke with this person for about an hour and a half explaining what happened. He asks me to send him the pictures of the TV. I did. Finally, I heard back from Conn's. They told me once again that there was nothing they can do and advised me to go back to the store so I did. Once again they told me there was nothing they could do because the TV was shipped from the warehouse that was about an hour and a half away. They then gave me a number to call the warehouse manager. I spoke with the warehouse manager and sent him the pictures of the TV. He said would get back to me. He never did. I finally gave him a call back and he said once again there was nothing he could do and told me to go back to the store. So was again I go back to the store and spoke with another manager. Once again because they have pictures of the delivery guys taking the TV out of the box. BY this time I am very unhappy, disgusted, unappreciated, and angry. By now my blood pressure is rising so I was told by my doctor to settle down. I spoke to a TV repairman and he stated to me that the cost to repair this TV would be the cost of buying a new TV. I called Conn's again this time someone finally took a report. Days later I get an e-mail stating that they would no be able to exchange the merchandise at this time because the delivery took the TV out of the box and it was not damaged. OK but when the delivery guys Dropped the TV back in the box the damage must have occurred because I did not. So as of now, I paid $800.00 plus for a box with a worthless Television in it. I work too hard to make an honest living to own nice things, Conn's is trying to take that away from me. I do not think that this is fair and nor should I have to hire an attorney to resolve this simple matter. Where is this company believe in people? This has been very stressful, tiresome, and the worst experience I have ever had in purchasing anything.*” ...Show less »

Claimant says: "I purchased several appliances on a one year No Interest agreement. For the first several months I paid my bill in the store. My schedule changed and i began paying on line. Several times while paying on line the system would malfuction. I would put the 1st in and once the process was complete the system would show a different date. I contacted Conns credit about this problem and the agent informed me they were aware of the problem with the on-line payment system. On another occassion I paid on line and the system charg” ...Show more »

Claimant says: "I purchased several appliances on a one year No Interest agreement. For the first several months I paid my bill in the store. My schedule changed and i began paying on line. Several times while paying on line the system would malfuction. I would put the 1st in and once the process was complete the system would show a different date. I contacted Conns credit about this problem and the agent informed me they were aware of the problem with the on-line payment system. On another occassion I paid on line and the system charged me twice. I contacted the credit department once i realized the problem. The agent assured me that the additional charge would be reversed immediately. Both charges cleared through my bank and caused other items to return. When I informed Conns they asked me to send them proof by faxing my bank statement. I had the bank send a copy. Conns then stated they would review the information and make a decision. I called Conns a week later and the informed me they would not make the adjustment. At this time I was still on cash option. I began calling every other week asking for a balance. I was informed that i was no longer on cash option because of missed payments and late payments. I explained to the agent I had never missed a payment and only late because of the glitch in Conns on-line problems.  On several occasions i asked to speak with a supervisor. Each time I explained my case and the supervisor said i would be re-instated to cash option. Each month I would call several weeks before the payment was due and ask what my pay-off amount was. The agent would inform me they see no notes or messages where i was placed back on cash option. I could not ever get an accurate balance, the agent never knew anything about the supervisor placing me back on cash option. I continued to pay each month while i tried to communicate to credit about my problem. I feel Conns credit has acted unprofessional and deceptive. Because of this behavior I am asking Conns to place me back on cash option, and then give me the pay-off  amount on both account.  Sincerely, Lisa Lang*” ...Show less »

Claimant says: "Bought a bed at Conns from day one was not happy with it . Had them come out they put a string across the bed and said it has a 1/2 what ever now close to 2yrs later called again they came out said it's at 1' they said it's ok still my problem is we are sleeping on a slant feels like we are going to fall off the bed very uncomfortable we'll Conns will not do anything about it they said measurement is good although they don't lay on bed they but a string across it the problem is when you lay on it . Conns told me they do” ...Show more »

Claimant says: "Bought a bed at Conns from day one was not happy with it . Had them come out they put a string across the bed and said it has a 1/2 what ever now close to 2yrs later called again they came out said it's at 1' they said it's ok still my problem is we are sleeping on a slant feels like we are going to fall off the bed very uncomfortable we'll Conns will not do anything about it they said measurement is good although they don't lay on bed they but a string across it the problem is when you lay on it . Conns told me they don't care and not there problem they refused me access to speak to the CEO told me he doesn't talk to customers he's too busy to bother with such matters . Was a king size mattress I bought.*” ...Show less »

Claimant says: "I purchased a GE, Refrigerator and a electric Range from CONN's on May 1, 2012 but returned on May 4, 2012 to add a GE Microwave. The install team arrived and rang the bell saying that they had an appointment to install the items. I never got the voicemail because the store called the wrong number I indicated for them to call. The crew could not install because the cabinets were too low. They left the microwave in the box and return again ringing and knocking at the door several days later saying the store made an a” ...Show more »

Claimant says: "I purchased a GE, Refrigerator and a electric Range from CONN's on May 1, 2012 but returned on May 4, 2012 to add a GE Microwave. The install team arrived and rang the bell saying that they had an appointment to install the items. I never got the voicemail because the store called the wrong number I indicated for them to call. The crew could not install because the cabinets were too low. They left the microwave in the box and return again ringing and knocking at the door several days later saying the store made an appointment. Again the store and crew called the wrong number. The crew installed the microwave then left. Approximatel 20:45 I tried to cook popcorn. Put the popcorn in the microwave and pressed pop corn button began to walk away. I heard a spark and looked back the microwave was burning. I put out the fire. The microwave Sensor error. I immediately call CONN's. The manager said it was a process. He had to send out a technician to check and see what was wrong. The intall crew arrive to check the microwave and indicated that they had installed it correctly and left. I called CoNN's told them to replace the microwave because I never used it. Several days later a technician arrived without an appointment and tested and indicated that it was a defective microwave and he had to order a part. What? I called the CONN's Manager and explained again that I have not used the microwave to replace it with new one. Then I called the sales rep and went to the store about the problem. They said they would see what they can do. Today May 31, 2012 a technician arrive at my house ring the bell and said he had left a message that CONN's had called me and left a message. I invited the technician in to fix the microwave. Two technician replaced a defective macnotron on a new microwave that arched and burnup one of the clips when I requested them to replace the microwave because I have never used the microwave. The clip still needs to be ordered and replace and am still requesting. I purchased a microwave on May 4, 2012. It is June 1, 2012 the technician is trying to repair a new microwave that I never used, now it has been 28 days. How can the manager of a store decide to repair a new microwave and I never have used it. I have gotten the runaround for approximately 28 days. CONN's doesn't care anything about their customer. The only way this claim will be resolved to satisfaction is that the microwave was supposedly new but defective. I paid for a new microwave so I want new microwave, not a microwave repaired because it caught on fire within 1 hour after it was installed. This is the way CONN's does business! If there is any other customer that had this problem contact me at 210-418-4188.*” ...Show less »

Claimant says: "On November 22, 2011 we purchased a 3 door refrigerator, model# RFG29PHDRS for $2,271.92. On or about January 23, 2012 we came in from working in the yard (PROBLEM 1) and water from the refrigerator had flooded the kitchen and the sun room. (PROBLEM 2) I called Conn's and a lady answered, I told her what was going on. Her reply was that they would send someone out next week. I tried to tell she didn't understand, the water was gushing out. She wasn't concerned. My husband is 68 and I have Parkinson's and we could” ...Show more »

Claimant says: "On November 22, 2011 we purchased a 3 door refrigerator, model# RFG29PHDRS for $2,271.92. On or about January 23, 2012 we came in from working in the yard (PROBLEM 1) and water from the refrigerator had flooded the kitchen and the sun room. (PROBLEM 2) I called Conn's and a lady answered, I told her what was going on. Her reply was that they would send someone out next week. I tried to tell she didn't understand, the water was gushing out. She wasn't concerned. My husband is 68 and I have Parkinson's and we couldn't get the water off. We are new to Baton Rouge and didn't know who to call. Finally my husband was able to move the refrigerator and turn the water off. I feel as though the lady that answered the phone at Conn's could have been a little more helpful since she could tell I was in a panic. (PROBLEM # 3 ) Conns finally send # 1 repair man out, they didn't have the part, so we waited again. The # 2 repair man came but couldn't fix it he didn't have the parts. He order the parts and we waited an other week. He came today and-- THE PART WAS DEFECTIVE -- So we are still waiting. (PROBLEM # 4) My husband called Conn's this morning and asked for a manager to call him. It is 10.50 pm and no one has called. I would like my money back because I DON'T WANT TO HAVE ANYTHING ELSE TO DO WITH CONN'S If they won't do that, I would like a new refrigerator I am afraid this one is a lemon. I am sending a copy of this letter to Conn's Home Office and to Samsung Home Office*” ...Show less »