Comments and Feedback from Users
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Commented By:Ashley W.
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Recommended:No
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On:01-Sep-2017
Ashley W. says:
I left the country in March to move back overseas after having a contract and phone lease which I brought out, (there was no outstanding debts or payments on the account which was fully closed). Upon leaving I asked that the phone be both domestically and internationally unlock to which I was told by spring that it had been. Upon arriving back to the UK my phone worked to which I thought that Sprint had actually kept to their word despite all the awful reviews they have.
My early optimism was wrong. Upon returning to the USA in August to work for a few months I went to get a new prepaid sim card for MY IPHONE, that I brought and own from sprint. Upon placing the new prepaid sim card it was evident that sprint had not unlocked the phone domestically like they had assured me. I then called their customer service from the new carrier's stores to have them assure me it will be done in 24-48 hours.
That was on August 13th. It is now September 1st, and 16 phone calls/internet conversations and in store conversations, I am still waiting for my phone to be unlocked and sprints activation policy to be removed from MY cell phone so that I can use this new Sim card. I have lost thousands in business, probably about 24 hours of inconvenience/frustration trying to deal with this EXTREMELY unprofessional company and my patience with a company that has no pride in its customer service.
It is clear from other individuals reports and complaints that this is something they do not resolve for customers, which is illegal and should be punished. I have purchased the device outright so should have access to be able to use on any network I feel is best for myself as a consumer.
Safe to say I will never return to sprint or advise anyone to switch to them.
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Sprint (Headquarters)’s Complaint History (34):
34 claims are currently posted for public review and comment
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Overcharge or billing error
- Problem with a product
Claimant says:They are charging me for equipment that I sent back because it did not work properly. Cant speak with Representatives because they are all out of the US. Barely speak English. Ive had nothing but problems with them for the past 3 months. As soon as my phones are paid for I am DONE with them. I dont want anyone to go through what I have for the past...
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- Claim
- Seeking:
For:
- Bad business practices
- Contract / Agreement dispute
- Customer service runarounds
- Failure to honor promises
Claimant says:I switched my mobile phone service from Verizon to Sprint in January 2017 because Sprint claimed to be able to cut my Verizon bill in half. I have exactly the same coverage wiith Sprint as I did with Verizon but am only saving about $10 a month. With Verizon, my monthly bill was about $120, at Sprint it is $110. They applied so many previously un...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Customer service runarounds
Claimant says:<p>two years ago i set up 4 lines with Sprint. and at the set up in the store I was given false info on the contract and was told we had unlimted everything. when i received my first bill i realized it wasnt what we were told. I went into to the store to cancel my contract cause i was lied too. I was told they wouldnt let me cancel . i contacted...
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- Claim
- Seeking:
For:
- Bad business practices
- Overcharge or billing error
Claimant says:I have a contract with Sprint, with no overseas calls on it for $280 per month for over five years.
I pay my bill every month. $280.
Now this one month SPRINT said there are oversea call for $3,000 Three thousand Dollars.
I don't need oversea calls from Sprint.
I have been buying $5 pre paid cards for years and years for my oversea calls. Yes only...
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- Claim
- Seeking:
For:
- "I just feel ripped off."
- Bad business practices
- Customer service runarounds
- Overcharge or billing error
Claimant says:Since the end of December Sprint will not resolve the problem.I wanted to take advantage of the offer buy one phone get the second one free.Also I asked to revise my service to a lower plan.What I got was a bill over two thousand dollars.I received two galaxy s7,a notebook,an ipad.I was also being charges service for the Ipad that I did not active....
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