Public Mediation

Microsoft Corp Dispute

D. O. vs. Microsoft Corporation
1 Microsoft Way, Redmond, Washington, 98052-8300, United States
Amount Involved: $249.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6608462
    • Amount Involved: 249.00
    • Filed On: Jul 23, 2014
    • Posted On: Aug 03, 2014
    • Complaint(s):
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I worked with MSN employee Joseph for eight hours to resolve a win 8.1 issue with e-mail login. I paid $149.99 to tune up my computer and repair issues with e-mail. Joseph stated
on 7-17-14 that for 100.00 more he would warrantee my computer for a year with 4 more tune ups. On 7-18-14 the computer crashed in a blue screen, wiping out all my data and all of my programs. Joseph was not very good at his job for his employer MSN. I have talked to 10 people about a refund to my card XXXXX for $149.99, and I was told they have never heard of a year of tuning computers for 249.00. Someone is lying and my money is in England my card was charged to GB. I expect satisfaction and MSN should modify it's business practices."
...
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Exhibits View
Additional Communication Between Claimant and Microsoft Corporation Hide
What Claimant Wants Hide
1. Refund: repair Aug 07, 2014 $149.00
2. Pay me for my time: wasted a day Aug 07, 2014 $100.00
3. Other – Copy claim to regulators Aug 07, 2014 $14.99
4. Other – Pay for claim posting cost Aug 07, 2014 $7.99
5. Other – Physical delivery charges Aug 07, 2014 $2.99
Cash total : $274.97
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Respondent's Counteroffer

There has been no response to this claim from Microsoft Corporation. This claim will remain posted until resolved
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